Customer Support Expert

19 hours ago

Alwar, Rajasthan, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: Technical Customer Support Lead

Job Summary:

We are seeking a highly skilled and experienced Technical Customer Support Lead to join our team. The successful candidate will be responsible for providing exceptional customer support and ensuring the highest level of satisfaction.

Key Responsibilities:

* Provide technical support to customers via phone, email, and chat.* Troubleshoot complex technical issues and provide solutions.* Collaborate with cross-functional teams to resolve customer issues.* Develop and implement process improvements to enhance customer experience.* Ensure timely and accurate resolution of customer complaints.

Requirements:

* 5+ years of experience in SaaS technical support or customer operations.* Strong analytical and problem-solving skills.* Excellent communication and interpersonal skills.* Ability to work in a fast-paced environment and prioritize multiple tasks.* Intermediate understanding of technical systems, APIs, and SQL.* Experience working with support ticketing systems such as Jira Service Desk.* Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred.

Benefits:

* Opportunity to work with a dynamic and growing company.* Competitive salary and benefits package.* Professional development opportunities.* Flexible working hours and remote work options.* Recognition and rewards for outstanding performance.

What We Offer:

* A collaborative and supportive work environment.* Opportunities for career growth and professional development.* Recognition and rewards for outstanding performance.* Flexible working hours and remote work options.* A competitive salary and benefits package.

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