Senior CX Learning Content Strategist

2 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,58,72,323 - ₹ 2,08,16,451

As a seasoned CX expert, you will spearhead the development and management of end-to-end learning content strategies for Oracle's Customer Experience (CX) products.

  • Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends.
  • Design structured learning journeys and certification paths for various user personas (end users, implementers, administrators).
  • Oversee the creation of high-quality digital learning assets including videos, tutorials, hands-on labs, guides, and assessments.
  • Align curriculum with Oracle Modern Best Practices and ensure integration with Oracle Adoption and Success tools.
  • Monitor learner engagement, feedback, and outcomes to refine content and improve effectiveness.
  • Stay current with Oracle CX product updates and ensure timely updates to associated training materials.

To be successful in this role, you will require:

  • A minimum of 5 years' experience in Customer Experience (CX) Products systems (Sales, Service, Marketing), preferably.
  • Proven experience in curriculum development, instructional design, or product training.
  • Strong understanding of enterprise business processes and Customer Experience Products implementation lifecycles.
  • Excellent project management and stakeholder engagement skills.
  • Ability to envision how to translate complex Customer Experience (CX) features into intuitive and effective learning materials.
  • Experience with learning tools such as content authoring tools, LMS platforms, video editing, SCORM, etc.

As a valued member of our team, you can expect:

  • A dynamic and collaborative work environment.
  • Ongoing opportunities for professional growth and development.
  • Access to cutting-edge technology and resources.

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