CX Solutions Strategist

4 hours ago


Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Senior CX Solutions Specialist

A seasoned professional with deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities is required.

Key Responsibilities:
  • Optimize customer journeys using insights and data to drive business growth.
  • Map, analyze, and improve customer journeys through strategic process improvements.
  • Develop innovative UI/UX solutions that enhance the customer experience.
Required Skills:
  • Strong exposure to Genesys CX UI and AWS Connect UI consoles.
  • Solid understanding of UI/UX design principles for customer-facing platforms.
  • Proven track record in Customer Experience (CX) / Customer Centricity initiatives.
Preferred Skills:
  • Strong analytical and problem-solving skills with data-driven decision-making ability.
  • Cross-functional collaboration with Product, Operations, and Technology teams.
  • Excellent communication and stakeholder management skills.
Benefits:
  • Opportunity to work with leading CX technologies across global enterprises.
  • Exposure to innovative projects in the Contact Center and Customer Experience domain.
  • Flexible, remote-friendly work culture.


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