
CX Solutions Strategist
4 hours ago
Job Title: Senior CX Solutions Specialist
A seasoned professional with deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities is required.
Key Responsibilities:- Optimize customer journeys using insights and data to drive business growth.
- Map, analyze, and improve customer journeys through strategic process improvements.
- Develop innovative UI/UX solutions that enhance the customer experience.
- Strong exposure to Genesys CX UI and AWS Connect UI consoles.
- Solid understanding of UI/UX design principles for customer-facing platforms.
- Proven track record in Customer Experience (CX) / Customer Centricity initiatives.
- Strong analytical and problem-solving skills with data-driven decision-making ability.
- Cross-functional collaboration with Product, Operations, and Technology teams.
- Excellent communication and stakeholder management skills.
- Opportunity to work with leading CX technologies across global enterprises.
- Exposure to innovative projects in the Contact Center and Customer Experience domain.
- Flexible, remote-friendly work culture.
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