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CX Learning Specialist
3 weeks ago
This role involves developing and managing comprehensive learning content strategies for Customer Experience (CX) products.
The ideal candidate will have a strong understanding of enterprise business processes, CX product implementation lifecycles, and curriculum development. They will work closely with cross-functional teams to define end-to-end learning content strategies that meet the needs of various user personas.
Key Responsibilities:
- Define learning content strategies that align with CX product roadmaps.
- Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends.
- Design structured learning journeys and certification paths for various user personas.
- Oversee the creation of high-quality digital learning assets including videos, tutorials, hands-on labs, guides, and assessments.
- Align curriculum with industry best practices and ensure integration with modern adoption and success tools.
- Monitor learner engagement, feedback, and outcomes to refine content and improve effectiveness.
- Stay current with CX product updates and ensure timely updates to associated training materials.
- Manage vendor or in-house content development projects, ensuring timely delivery and quality standards.
- Support go-to-market teams with enablement content for new feature rollouts.
Qualifications
- 5+ years of experience in CX product systems.
- Proven experience in curriculum development, instructional design, or product training.
- Strong understanding of enterprise business processes and CX product implementation lifecycles.
- Excellent project management and stakeholder engagement skills.
- Ability to envision how to translate complex CX features into intuitive and effective learning materials.
- Experience with learning tools such as content authoring tools, LMS platforms, video editing, SCORM, etc.
- Strong communication skills and ability to present ideas clearly.
