CX Consultant

3 weeks ago

Bengaluru, Karnataka, India Oracle Full time

Key Responsibilities

  • Define and manage the end-to-end learning content strategy for Oracle Customer Experience (CX) Products.
  • Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends.
  • Design structured learning journeys and certification paths for various user personas (end users, implementers, administrators).
  • Oversee the creation of high-quality digital learning assets including videos, tutorials, hands-on labs, guides, and assessments.
  • Align curriculum with Oracle Modern Best Practices and ensure integration with Oracle Adoption and Success tools.
  • Monitor learner engagement, feedback, and outcomes to refine content and improve effectiveness.
  • Stay current with Oracle CX product updates (quarterly releases) and ensure timely updates to associated training materials.
  • Manage vendor or in-house content development projects, ensuring timely delivery and quality standards.
  • Support go-to-market teams with enablement content for new feature rollouts.
  • Champion learner-centric design using data and feedback to evolve the curriculum.

Qualifications

  • 5 + years of experience in Customer Experience (CX) Products systems (Sales, Service, Marketing) , preferably .
  • Proven experience in curriculum development, instructional design, or product training.
  • Strong understanding of enterprise business processes and Customer Experience Products implementation lifecycles.
  • Excellent project management and stakeholder engagement skills.
  • Ability to envision how to translate complex Customer Experience (CX) features into intuitive and effective learning materials.
  • Experience with learning tools such as content authoring tools, LMS platforms, video editing, SCORM, etc.
  • Strong communication skills and ability to present ideas clearly.

  • SaaS CX

    10 hours ago

    Bengaluru, Karnataka, India Oracle Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    OverviewOracle is seeking an experienced Senior Sales professional to help brands leverage Oracles CX platforms with a focus on our B2C Marketing Platform, Responsys, our B2C Service platform, Service Cloud etc.In this role, you will have at least 16+ years of experience in selling SaaS platforms to brands and understand what it means for a business to...

  • CX Technical Consultant

    1 week ago

    Bengaluru, Karnataka, India CSG Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Hi, I'mDebin Dennis,your Recruiter and guide to joining CSG We're excited to learn more about you and introduce you to a role where you'll help shape exceptional customer experiences.We're looking for a CX Technical Consultant who will be instrumental in implementing, configuring, and supporting high-value customer engagement solutions across CSG's global...

  • Lead cx analyst

    4 weeks ago

    Bengaluru, Karnataka, India Indegene Full time

    #Experience on Qualtrics Platform is MandatoryWe are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates...

  • Cx Consultant

    3 weeks ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Role: CPQ & Front Office Transformation Consultant Experience: 8 to 15 yrs Location: Mumbai, Chennai, Pune, Bangalore Job Description: Overall experience of about 8+ years in Manufacturing industry in customer experience strategy consulting and transformation.Advise leading global manufacturing clients on CRM, Sales and Service processes in automotive and...

  • Lead CX Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Indegene Full time

    #Experience on Qualtrics Platform is Mandatory We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates...

  • CX Consultant

    3 weeks ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Role: CPQ & Front Office Transformation ConsultantExperience: 8 to 15 yrsLocation: Mumbai, Chennai, Pune, BangaloreJob Description:Overall experience of about 8+ years in Manufacturing industry in customer experience strategy consulting and transformation. Advise leading global manufacturing clients on CRM, Sales and Service processes in automotive and...

  • Techno-Functional Consultant

    3 weeks ago

    Bengaluru, Karnataka, India Rigel Networks Pvt Ltd Full time

    Job Title : Senior Functional Consultant - Oracle CX (CRM)Location : Noida / Pune / Bangalore / Chennai / HyderabadShift Timing : 2:00 PM to 11:00 PM ISTAbout the Role :We are seeking a seasoned Techno-Functional Consultant with deep expertise in Oracle CX (CRM), particularly in Oracle B2C Service Cloud. This role demands hands-on experience, strategic...

  • Consultant, Sales Operations Cx Coe

    3 weeks ago

    Bengaluru, Karnataka, India Iron Mountain Full time

    At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet Thats why we need smart committed people to join us Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain We provide expert sustainable solutions...

  • Oracle Lead Consultant

    8 hours ago

    Bengaluru, Karnataka, India Apex It Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are looking for a highly skilled Oracle Lead Consultant with strong hands-on expertise in Visual Builder Cloud Service (VBCS) and Digital Customer Service (DCS). The ideal candidate will be responsible for delivering cloud-native applications within the Oracle CX ecosystem and leading technical implementation efforts.Key Responsibilities :- Lead the...

  • Senior Bid Consultant

    3 weeks ago

    Bengaluru, Karnataka, India Capgemini Full time

    Job DescriptionWhat You'll Love About Working Here- You can shape yourwith us. We offer a range of career paths and internal opportunities within Capgemini group.You will also get personalized career guidance from our leaders.- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner...