CX Consultant

2 weeks ago

Bengaluru, Karnataka, India Tata Consultancy Services Full time

Role: CPQ & Front Office Transformation Consultant

Experience: 8 to 15 yrs

Location: Mumbai, Chennai, Pune, Bangalore

Job Description:

  • Overall experience of about 8+ years in Manufacturing industry in customer experience strategy consulting and transformation.
  • Advise leading global manufacturing clients on CRM, Sales and Service processes in automotive and industrial equipment companies.
  • Execute breakthrough domain consulting engagements. Support in entire sales cycle – business development, proposal development, pre-sales etc
  • Develop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customers
  • Publish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent TCS
  • Experience in Front Office Transformation and CPQ (Salesforce / Oracle / SAP) consulting including industry benchmarking, product evaluation, design business architecture, define strategy, and business case.
  • At least 2 full lifecycle implementation experience in the platform. Experience with both B2C and B2B scenarios will be preferred.
  • Exposure to working in various ERP solutions and integrating with CPQ platform. Review and approve data model for the project
  • Experience in enabling guided selling process for channel partners and customers
  • Guide technical teams in design and implementation
  • Strong understanding of B2C and B2B CPQ best practices, use cases, architecture principles
  • Exposure to integration patterns / mechanism for leading CPQ products

Responsibilities:

  • Define Front Office transformation (including CPQ) roadmap and strategy, product evaluation and solution design for manufacturing clients
  • Lead teams in consulting and implementation projects
  • Identify opportunities through business connects with clients and relationships in TCS ecosystem
  • Lead RFP responses and contribute
  • Good / Excellent communication skills, analytical ability, initiative taking and innovative.
  • Track emerging business models and trends for its applicability in manufacturing.
  • Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Required qualifications:

  • Experience in Sales, CRM, CPQ, Marketing and Service initiatives
  • Experience in consulting and transformation engagements
  • Knowledge of various Sales, CPQ, Marketing and CRM technologies

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