Senior CX Professional

22 hours ago

Bengaluru, Karnataka, India beBeeCXCAREERS Full time ₹ 18,00,000 - ₹ 25,00,000
Lead CX Analyst

Job Summary:

We are seeking a seasoned expert in Customer Experience (CX) to lead our experience management team. As a key member, you will be responsible for designing and implementing advanced surveys, dashboards, and configurations using Qualtrics.

  • CX Leadership
    • Work closely with clients to understand their business goals, survey needs, and customer experience strategies.
    • Provide consultative guidance on research design, distribution strategy, and metrics such as NPS, CSAT, and CES.
  • Qualtrics Expertise
    • Design and configure advanced Qualtrics surveys using logic, embedded data, and workflow automation.
    • Build dashboards and configurations.
    • Implement integrations with downstream platforms like Salesforce, Snowflake, or CRMs using APIs and Web Services.
    • Troubleshoot technical issues and ensure platform optimization and data integrity.
  • Project Delivery
    • Manage project timelines, technical delivery, and client communications.
    • Collaborate with QA, data, and engineering teams to ensure high-quality deployments.
    • Support user acceptance testing (UAT), hypercare, and transition to support/BAU models.
    • Document solution architecture and best practices for internal and client use.

Must have: 5–8 years of experience in CX, customer insights, or digital implementation roles, extensive implementation experience with Qualtrics CoreXM, CX, or EX modules and reporting & insight generation.

We are an Equal Employment Employer committed to Inclusion and Diversity. We do not discriminate based on race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics.

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