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CX Transformation Leader
2 weeks ago
Job Title: CX Transformation Leader
">CX Transformation Leader
We are seeking a highly motivated and experienced CX Transformation Leader to lead our customer experience transformation initiatives. As a key member of our team, you will be responsible for driving business growth by delivering exceptional customer experiences across new age clients.
">Key Responsibilities:
- Develop and execute comprehensive CX transformation strategies that meet or exceed business objectives.
- Collaborate with cross-functional teams to design and implement innovative solutions that drive customer engagement and loyalty.
- Conduct thorough analysis of customer needs and preferences to inform CX strategy and identify areas for improvement.
- Build strong relationships with stakeholders to ensure alignment and buy-in for CX initiatives.
- Monitor and report on key performance indicators (KPIs) to measure the success of CX initiatives.
Requirements:
- 15+ years of experience in customer experience transformation, with a proven track record of delivering results.
- 3+ years of experience working with multiple new age customers in CX.
- Excellent understanding of AI, Agentic AI, Chat bots, and other transformation solutions in CX space.
- Ability to visualize and articulate solutions in a manner that makes sense to target audience and customers.
- Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.
Benefits:
- Opportunity to work with a dynamic team of professionals who share your passion for customer experience.
- Competitive salary and benefits package.
- Professional development opportunities to enhance your skills and expertise.
- Flexible work arrangements to support your work-life balance.
Other Information:
- This is an individual contributor role that requires rolling up sleeves and driving CX bids end-to-end.
- Primary & Secondary research on competition landscape, clients, and identify white spaces.
- Manage internal and external stakeholders.
