CX Consultant

1 day ago

Bengaluru, Karnataka, India Oracle Full time US$ 90,000 - US$ 1,20,000 per year

Key Responsibilities

  • Define and manage the end-to-end learning content strategy for Oracle Customer Experience (CX) Products.
  • Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends.
  • Design structured learning journeys and certification paths for various user personas (end users, implementers, administrators).
  • Oversee the creation of high-quality digital learning assets including videos, tutorials, hands-on labs, guides, and assessments.
  • Align curriculum with Oracle Modern Best Practices and ensure integration with Oracle Adoption and Success tools.
  • Monitor learner engagement, feedback, and outcomes to refine content and improve effectiveness.
  • Stay current with Oracle CX product updates (quarterly releases) and ensure timely updates to associated training materials.
  • Manage vendor or in-house content development projects, ensuring timely delivery and quality standards.
  • Support go-to-market teams with enablement content for new feature rollouts.
  • Champion learner-centric design using data and feedback to evolve the curriculum.

Qualifications

  • 5 + years of experience in Customer Experience (CX) Products systems (Sales, Service, Marketing) , preferably .
  • Proven experience in curriculum development, instructional design, or product training.
  • Strong understanding of enterprise business processes and Customer Experience Products implementation lifecycles.
  • Excellent project management and stakeholder engagement skills.
  • Ability to envision how to translate complex Customer Experience (CX) features into intuitive and effective learning materials.
  • Experience with learning tools such as content authoring tools, LMS platforms, video editing, SCORM, etc.
  • Strong communication skills and ability to present ideas clearly.

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