CX Consultant

3 weeks ago

Bengaluru, Karnataka, India Tata Consultancy Services Full time
Role: CPQ & Front Office Transformation Consultant

Experience: 8 to 15 yrs

Location: Mumbai, Chennai, Pune, Bangalore

Job Description:

- Overall experience of about 8+ years in Manufacturing industry in customer experience strategy consulting and transformation.
- Advise leading global manufacturing clients on CRM, Sales and Service processes in automotive and industrial equipment companies.
- Execute breakthrough domain consulting engagements. Support in entire sales cycle – business development, proposal development, pre-sales etc
- Develop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customers
- Publish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent TCS
- Experience in Front Office Transformation and CPQ (Salesforce / Oracle / SAP) consulting including industry benchmarking, product evaluation, design business architecture, define strategy, and business case.
- At least 2 full lifecycle implementation experience in the platform. Experience with both B2C and B2B scenarios will be preferred.
- Exposure to working in various ERP solutions and integrating with CPQ platform. Review and approve data model for the project
- Experience in enabling guided selling process for channel partners and customers
- Guide technical teams in design and implementation
- Strong understanding of B2C and B2B CPQ best practices, use cases, architecture principles
- Exposure to integration patterns / mechanism for leading CPQ products

Responsibilities:

- Define Front Office transformation (including CPQ) roadmap and strategy, product evaluation and solution design for manufacturing clients
- Lead teams in consulting and implementation projects
- Identify opportunities through business connects with clients and relationships in TCS ecosystem
- Lead RFP responses and contribute
- Good / Excellent communication skills, analytical ability, initiative taking and innovative.
- Track emerging business models and trends for its applicability in manufacturing.
- Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Required qualifications:

- Experience in Sales, CRM, CPQ, Marketing and Service initiatives
- Experience in consulting and transformation engagements
- Knowledge of various Sales, CPQ, Marketing and CRM technologies

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