
Customer Experience Learning Content Specialist
3 days ago
As a skilled professional, you will play a pivotal role in developing and implementing learning content strategies for Oracle Customer Experience (CX) products. Your primary responsibility will be to create high-quality digital learning assets that cater to diverse user personas.
- Develop structured learning journeys and certification paths aligned with Oracle Modern Best Practices.
- Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends.
- Design engaging learning materials, including videos, tutorials, hands-on labs, guides, and assessments.
Requirements:
- 5+ years of experience in CX systems (Sales, Service, Marketing), preferably.
- Proven experience in curriculum development, instructional design, or product training.
- Strong understanding of enterprise business processes and CX implementation lifecycles.
- Excellent project management and stakeholder engagement skills.
- Ability to envision how to translate complex CX features into intuitive learning materials.
- Experience with learning tools such as content authoring tools, LMS platforms, video editing, SCORM, etc.
- Strong communication skills and ability to present ideas clearly.
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