Client Success Partner

23 hours ago

Kanpur, Uttar Pradesh, India beBeeClient Full time ₹ 60,00,000 - ₹ 1,20,00,000

We are seeking a seasoned professional to act as the key liaison between clients and deliver exceptional service experiences.

Key Responsibilities
  • Build long-lasting, productive relationships with assigned clients through active communication and problem-solving.
  • Serve as a primary point of contact for escalated client needs and inquiries, ensuring prompt resolutions and satisfaction.
  • Understand client goals and proactively identify opportunities for growth, cross-selling, or process enhancements.
  • Collaborate with internal teams to ensure seamless client interactions and delivery of tailored solutions.
  • Lead regular check-ins, performance reviews, and engagement reporting to foster open dialogue and continuous improvement.
  • Develop and execute customized engagement strategies to boost client satisfaction and retention.
  • Track and address client feedback, working closely with relevant teams to implement improvements and optimize services.
  • Mentor junior associates, contribute to team knowledge sharing, and drive best practices in client success.
Qualifications
  • At least 2 years of experience in client success, account management, or customer experience roles.
  • Excellent verbal and written communication skills, with the ability to adapt to diverse client needs.
  • Proven track record of managing multiple client relationships and meeting key performance indicators (KPIs).
  • Strong problem-solving, organizational, and time-management skills, with a focus on delivering high-quality results.
  • Familiarity with CRM or client management tools, such as Salesforce or HubSpot.
  • Empathy, patience, and a genuine passion for creating positive client experiences and driving business growth.

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