Manager - Customer Success

3 weeks ago

Kanpur, Uttar Pradesh, India Credgenics Full time

About Credgenics:

Credgenics is a leading SaaS-based debt resolution and legal automation platform.

We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology.

Job Summary:

We are looking for an experienced and proactive Customer Success Manager (CSM) to join our team at Credgenics.

The CSM will act as the primary point of contact for our clients, ensuring their success with our platform and driving adoption, satisfaction, and retention.

The ideal candidate will possess excellent relationship management skills, a customer-centric mindset, and a passion for solving problems using technology.

Key Relationship Management:

- Act as the primary liaison between Credgenics and assigned clients, fostering trust and ensuring their satisfaction with our platform.

- Develop and maintain long-term relationships with key stakeholders across client and Training:

- Facilitate seamless onboarding of new clients, ensuring they are set up for success with the Credgenics platform.

- Conduct training sessions to ensure clients understand and leverage the platform's features and Retention:

- Drive adoption of Credgenics solutions by understanding client goals and aligning them with product capabilities.

- Monitor client usage and proactively address any challenges or concerns.

Upselling and Cross-Selling:

- Identify opportunities to expand the clients use of the Credgenics platform, including introducing new features or services.

- Collaborate with the sales team to maximize revenue opportunities within existing accounts.

Client Feedback and Advocacy:

- Act as the voice of the customer within Credgenics, providing feedback to product and development teams to enhance our offerings.

- Advocate for client needs and ensure their issues are resolved in a timely manner.

Performance Monitoring:

- Analyze client success metrics (e.g., ROI, product adoption rates, etc.) and provide actionable insights to improve outcomes.

- Prepare and deliver periodic reviews to demonstrate the value delivered by Credgenics.

Risk Mitigation:

- Proactively identify risks (e.g., dissatisfaction or reduced usage) and develop strategies to address them before they and Skills:

Educational Background:

- Bachelors degree in business, finance, technology, or a related - 3+ years of experience in customer success, account management, or a similar client-facing role in SaaS, fintech, or technology sectors.

- Experience in the banking or NBFC space is a - Exceptional communication, interpersonal, and presentation skills.

- Strong problem-solving and conflict-resolution abilities.

- Analytical mindset with experience in using data to drive decisions.

- Proficiency in using CRM and customer success tools.

- Ability to manage multiple clients and priorities in a fast-paced environment.

Why Join Credgenics?

- Be part of a rapidly growing SaaS organization revolutionizing debt collections.

- Work in a dynamic and collaborative environment with opportunities for career growth.

- Contribute to a meaningful mission that impacts financial institutions and their customers.

(ref:iimjobs.com)

  • Customer Success Account Manager

    1 day ago

    Kanpur, Uttar Pradesh, India Adobe Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Client Success

    6 days ago

    Kanpur, Uttar Pradesh, India K One Ventures Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Salary: ₹10,000 – ₹15,000 per monthJob Type: Full-time || Day ShiftLocation: In-personAbout the RoleWe are looking for a Client Success & Support Executive who will be the bridge between our software solutions and our clients. This role is perfect for someone who is proactive, detail-oriented, and passionate about helping clients get the best out of...

  • Customer Experience Manager

    3 days ago

    Kanpur, Uttar Pradesh, India Mercedes-Benz Prime Star Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionAs an authorized Mercedes-Benz franchise partner, Mercedes-Benz Prime Star is dedicated to providing an unparalleled sales and after-sales experience in Agra, Kanpur, and Varanasi. We pride ourselves on our values of service, respect, innovation, and transparency in every interaction. Our professional team ensures a personalized,...

  • SAP Success factor- Learning Management system

    2 days ago

    Kanpur, Uttar Pradesh, India Tata Consultancy Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role : SAP Success Factor - Learning and Management system Experience :6-9 Years Location : Ahmedabad Please find the job description mentioned below Client engagement and listening Coaching and training Communication ability across multiple and different teams Deep understanding of LOB business processes SAU Government experience Client engagement and...

  • Customer Care Manager

    1 day ago

    Kanpur, Uttar Pradesh, India MY Car Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Hiring Customer Care Manager for Maruti Suzuki (My Car Pvt. Ltd., Kanpur). Handle service follow-ups, complaints & customer satisfaction. Experience preferred. Salary based on skills.

  • Customer Relationship Manager

    22 hours ago

    Kanpur, Uttar Pradesh, India Happy Staffers Services Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    Key Responsibilities:Manage and lead a team of 2 Client Relationship Executives (CREs).Ensure that CREs are actively calling manufacturers in key cities to generate quality leads.Convert manufacturer leads into successful business opportunities.Conduct face-to-face meetings with potential manufacturer clients to build strong relationships andclose...

  • Customer Relationship Manager

    1 day ago

    Kanpur, Uttar Pradesh, India Apex Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Title: Client Relationship Manager (CRM)Location: KanpurExperience Required: Minimum 2 YearsSalary: Fixed + Attractive IncentivesJob Description:We are looking for a dynamic and result-oriented Client Relationship Manager (CRM) to join ourteam in Kanpur.Key Responsibilities:Manage and lead a team of 2 Client Relationship Executives (CREs).Ensure that...

  • Virtual Customer Support Associate

    3 days ago

    Kanpur, Uttar Pradesh, India Amazon Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    DESCRIPTIONRole: Virtual Customer Service AssociateJob Type: ContractualLocation: Work from home in Uttar Pradesh Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we...

  • Deputy Manager Only 24h Left

    4 weeks ago

    Kanpur, Uttar Pradesh, India Max Life Insurance Full time

    Job DescriptionDirect customer service and sales to existing MLI customers through relationship building. ExistingCustomer database will be provided by company.KEY RESPONSIBILITIES Service through relationship management- Establishing and strengthening relationship with the allocated customer base.- Ensure retention of his/her allocated Book of Relations...

  • Customer Service Representative

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeCustomerService Full time ₹ 50,000 - ₹ 60,000

    We are seeking a skilled Customer Service Representative to manage escalated customer queries and provide solutions through effective liaison with garage partners.The ideal candidate will have a passion for delivering best-in-class customer service, with a minimum of 3 years' experience in handling customer complaints. Strong written and spoken English...