Aimlay Pvt Ltd

9 hours ago

delhi, India Aimlay Pvt Ltd ( Recruitment ) Full time

Company Description

Aimlay Pvt Ltd (Recruitment) is a company based in Delhi, India, that started as an educational counseling service for students and working professionals seeking to complete their education. Our professional guidance has helped individuals achieve academic excellence and secure admissions to reputable universities. With a growing reputation, we now cater to hundreds of students and professionals, expanding our services to offer a broader perspective.


Job Description


Sales | Collection & Recovery | CRM – Voice Process


Industry: EdTech


Location: Rohini West  


Job Type: Full-Time


Experience: Minimum 1-3 Years Relevant


Job Overview


We are seeking a motivated Customer Relationship Manager for our EdTech platform in Rohini West, Delhi. This role is focused on managing collections through voice processes, ensuring timely recovery while fostering a positive customer experience.


Key Responsibilities


Make outbound/inbound calls to students/customers to facilitate collections.

Resolve customer issues and negotiate payment terms effectively.

Document all interactions accurately and maintain up-to-date records.

Meet or exceed monthly collection targets.

Coordinate with sales, finance, and support teams to resolve payment issues.

Adhere to company protocols and compliance standards.

Key Skills & Requirements


1-3 years of experience in collections, preferably within any sector

No managerial profiles we are looking

Proficient in English communication and negotiation.

Familiarity with CRM systems and Excel.

Target-oriented, with strong problem-solving skills and a customer-focused approach.

Perks & Benefits

Attractive performance-based incentives 

Career growth opportunities within a prominent EdTech company.


Qualifications

  • Analytical Skills, Project Management, and CRM skills
  • Excellent Communication and Sales skills
  • Experience in Customer Relationship Management
  • Ability to multitask and prioritize tasks effectively
  • Knowledge of CRM software and tools
  • Strong attention to detail and problem-solving abilities
  • Bachelor's degree in Business Administration, Marketing, or a related field

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