Key Account Manager

1 day ago

haryana, India Care.fi Full time

About UsToday, an Indian hospital revenue is largely dominated by Insurance payers - Govt + Private. With 200+ payers in the mix, the overall revenue cycle management (RCM) in India is broken, opaque, and complex filled with unexpected shortfalls and delayed realizations.At Care.fi, we are building India’s first AI-led RCM platform for hospitals which will enable them to solve these pitfalls and thereby improving margins. Backed by marquee investors such as Peak XV (erstwhile Sequoia India) we are already a trusted partner for top Indian brands including Apollo, Fortis, Narayana Health, and Aster Group. Care.Fi is working at the intersection of two big industries – healthcare and finance. We arepassionate about saving lives, challenging legacy systems, and making money (:p). We believe the next revolution in the Indian start-up ecosystem would be in the Health-Fintech vertical. We are a fun, young, ambitious group of ex-entrepreneurs, generalists, Biz Dev folks, and engineers from top institutes of the country (IIMs, IITs, BITS, Ashoka, etc.). We have previously built and scaled products to $100M Business across HealthTech and FinTech.We are looking for a like-minded individual to join our Founder’s Office team. We want you to have a PhD mentality – poor, hungry, and driven.Role OverviewWe’re looking for an energetic, relationship-driven Key Account Manager to oversee and grow our partner network of hospitals and healthcare providers in the region. You will be responsible for end-to-end relationship management, revenue growth, operational support and cross-functional coordination for accounts in your territory.Key ResponsibilitiesManage a portfolio of high-value hospital accounts across India and serve as their primary relationship ownerBuild and maintain deep relationships with key stakeholders including CXOs, RCM heads and operations headsUnderstand the key pain points for hospitals and how we can drive adoption in these hospitals for our key productsTrack and analyze key metrics such as claim volume, # of cases uploaded, TAT, and Query answered, ultimately the impact delivery to hospitals through our toolsAct as an internal advocate for your accounts working cross-functionally with product, business, and ops to meet client expectationsConduct regular business reviews and strategic check-ins with hospital leadership to demonstrate value and identify growth opportunitiesEnsure strong account health through proactive engagement, issue resolution and tailored supportDrive account renewals, retention, and expansion (where applicable) in collaboration with the Growth and Finance teamsMaintain clear documentation, communication logs, and progress reports for each accountSkills Required0–3 years of experience in account management, B2B sales or client servicing, preferably in healthcareProven ability to manage and grow enterprise accountsStrong communication, negotiation, and relationship-building skillsWillingness to travel across the region to meet clientsHigh ownership, problem-solving mindset, and comfort working in a fast-paced environment

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