Executive - Key Accounts

2 weeks ago

Gurgaon District Haryana, India Certero HR LLP Full time

Job Title / Designation

Executive - Key Accounts (Nutrition)
Department
Key Accounts
Reporting Location
Gurgaon
Reporting to
AVP - Key Account
Bands/ Grades
Partner
No. of Direct Reportees
Nil
About Us
NuTaste FDL (formerly Fuerst Day Lawson India Pvt Ltd) is a leading Taste & Nutrition solution provider to the food and beverage industry and brand owners especially food service and FMCG.

Our range of products include from flavors and fillings, bakery pastes and glazes, fruit compotes and granolas, juices & blends, functional energy and vitamin ingredients, to FMCG menu concepts and finished products.

Innovation is at the core of our business. We support, create and deliver premium grade ingredients and products to the food, beverage and industrial industries, providing a complete supply chain solution from start to finish. Our Organizational Objectives include establishing a “Culture of Care” to ensure a happy and committed team.

Our Organisation’s **Purpose** Statement is - **Consistently delight customers through innovation and service.**

Our **Core Values** are
- **Be Trustworthy** - We always say and do the right thing even when no one is watching.
- **Be Dependable** - We are responsible and accountable in our actions.
- **Be Innovative** - We question “What-is” and work towards “What-can-be”.
- **We Care** - We develop and celebrate our people.
- Operate as the primary point of contact for key account stakeholders
- Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners
- Prepare and guarantee monthly, quarterly and annual sales forecasts
- Building and maintaining relationships with clients and key personnel within their company.
- Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
- Conducting business reviews to ensure clients are satisfied with their products and services.
- Attending meetings with clients inside and outside their offices to build better relationships with them.
- Achieving client relationship targets and KPI’s as set by the team lead.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- Escalating and resolving areas of concern as raised by clients.
- Carrying out client satisfaction surveys and reviews.

Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client

Knowledge, Skills and Abilities
- Demonstrated knowledge of and skill in adaptability, interpersonal relations, oral communication, problem solving and written communication
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

**Salary**: ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- total work: 3 years (preferred)

**Language**:

- English (required)

License/Certification:

- excel (preferred)
- Health insurance

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