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Client Partner

2 months ago

mumbai, India Synechron Technologies Pvt. Ltd. Full time

Greetings,


We have immediate opportunity for Client Partner role – 12 to 25 years

Synechron – Mumbai, Goregaon


Job Role: Client Partner role

Level: Associate Director/Director

Client: Captive/Global Capability Center of an Investment Bank

Job Location: Synechron- Mumbai Goregaon


About Company:

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our Fin Labs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,700+, and has 48 offices in 19 countries within key global markets. For more information on the company, please visit our website or LinkedIn community.


Diversity, Equity, and Inclusion

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.


JOB DESCRIPTION

Client Engagement

Maintain High-touch client connect at all levels

Have clear understanding of client org structure

Know client work, technology, and system environments

Define governance structure with clear roles and responsibilities of each stakeholder

Organize governance meetings as per defined frequency

Prepare minute of meetings and track action items closely

Circulate status report well before governance meetings

Collect feedback about our resources at a regular interval

Work on proposals, commercials, negotiate rates / pricing as applicable

Maintain a good client relationship


Employee Engagement

Have Regular connects with resources

Organize HR connects, fun activities etc.

Collect and provide feedback, attend to employee concerns on a timely manner

Work on Awards and recognition on a continuous basis

Coordinate training needs

Follow up on timesheets, mandatory trainings, infosec needs, attendance / leaves etc.

Proactive and reactive retention efforts

Organize social events to connect with resources and support team


Value addition

Look at continuous improvement opportunities

Bring in new ideas, out of the box thinking


Essential Skills

Must have Project Management Skills

Should have pre-sales exposure

Must have good working knowledge on MS Excel

Must have good understanding on variety of tech stacks

Very good communication skills

Excellent interpersonal skills

Good people management skills

Must be detail oriented

Should have go getter attitude


Fulfillment

Interact with client stakeholders, both business and vendor management to get an idea on pipeline requirements at a high level (monthly intake)

Collect detailed JD for each role, level and create a skill matrix with mandatory and preferred skills

Coordinate between Synechron L2 panel and client managers to clarify on JD and experience level as needed

Ensure L1 and L2 panel are on same page of requirements and evaluation methods; expand panel members as needed

Prepare checklist for client submission, due diligence, evaluation, selection and on-board process

Maintain detailed feedback template for client submission

Create detailed plan for open role fulfilment for set of open requirements like # of client drives, submissions statistics, submission to selection ratio etc.

Maintain a tracker with both internal and external candidates list with all necessary details

Work closely with recruitment team on external hiring; prioritize the set of requirements

Leverage vendors as and when needed

Schedule daily call with recruitment team to track external hiring for each requisition

Screen the profiles for candidate exp level, skills, hands-on project experience, longevity, etc.

Create dedicated pool for common skillsets

Have detailed list of topics and training contents ready as per client expectations to prepare candidates during incubation / pool time

Have Hackerrank question bank configured and ensure candidates pass minimum score

Work closely with mentor / coach to align candidates on a regular basis

Prepare a detailed feedback sheet for internal assessment as well as for external submission separately


Collaboration

Have a regular connect with peers to get to know best practices, learn from their experience etc.

Seek help where necessary not just with same account but with other account leaders as well. Develop a good network.

Connect with resourcing team regularly to know about corporate pool.

Collaborate with recruitment teams of other accounts

Work with PMO, HR and other support groups for on boarding, employee connects etc.


Internal Governance

  • Ensure all checks and balances in place regarding contract / sow, BGV, timesheets, approvals, margins, invoicing, attendance / leaves, contract extensions, resource releases, bench monitoring etc. Maintain a detailed activities list, RACI chart and check list for all these procedures.
  • Work with PMO, HR and other support groups
  • Have a regular (weekly / bi-weekly / monthly) governance meeting with onsite and offshore stakeholders
  • Maintain a status tracker
  • Notify early in case of help needed or of any roadblocks


If you find this this opportunity interesting kindly share your updated profile on


With below details (Mandatory)

Request you to please revert with the following details

  • Total Experience
  • Relevant Experience in no of years

Client Engagement

Employee Engagement

Staff Augmentation

Pre Sales

Technical background

Team size handled

Clients Handled & Industry

P&L Revenue handled

3. Current Compensation (Fixed + Variable + Bonus bifurcation)

4. Expected Compensation (Fixed)

5. Notice Period (Pls mention if buy out option available) :

6. Reason For Change

7. Permanent Location

8. Current Location

9. Any offers in Hand

10. Interview Availability

11. Ready to relocate to Mumbai Goregaon Location -


If you had gone through any interviews in Synechron before? If yes when


Regards,

Siddhesh Katkar