Client Partner
3 weeks ago
About Persistent
We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $300.6M revenue in Q3FY24, delivering 13.7% Y-o-Y growth. Our 23,000+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We’re also pleased to share that Persistent has been recognized as the “Most Promising Company” of the Year at the 2023 CNBC-TV18 India Business Leader Awards and named a Leader in Everest Group’s Talent Readiness for Next-Generation IT Services PEAK Matrix® 2023 . We also won four 2023 ISG Star of Excellence™ Awards , reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.
About Position
- Role: Client Partner/Account Manager
- Location: Mumbai
- Experience: 15+ Years
- Job Type: Full-Time
We are identifying an Account Manager/Client Partner who will be responsible for leading sales activities for Technology Services. A key aspect of the role is to inspire customers on their product engineering and digital transformation journey and advise how Persistent could play an integral part in that journey. To own and cultivate business relationships with horizontals or verticals, to jointly serve a client in a sell-with/sell-to mode, and to achieve Revenue/Topline, margin, and customer satisfaction as per the scope of Sales Targets planned for the respective unit.
What You'll Do
-Sales Strategy:
- Co-create Joint Business Value Propositions for the business relationship and develop a set of shared objectives for the relationship.
- Developing the relationship structure and developing and implementing a robust set of partner metrics.
- Developing and implementing an alliance reward system and conducting relationship audits. Establishing operational B2B alignment, Developing and implementing risk-sharing strategies.
- Managing relationship changes, and establishing a relationship management center of excellence.
-Customer Focus:
- Manage customer expectations and contribute to a high level of customer satisfaction for the vertical or region.
- Compile information and data related to customer and prospect interactions.
- Monitor customer, market, and competitor activity and provide feedback to the LoB leadership team.
-Account Mapping:
- Collecting all the customer information needed to sell the products or services. Chalk out a plan and ensure execution on ‘Cross-Selling’ and ‘Up-Selling’.
-Sales Excellence:
- Ensure the opportunity assessment, qualification, developing response strategy, proposal development, review and feedback process, competitive positioning, and pricing/commercial decisions.
- Take appropriate decisions based on the weekly report's analysis of sales and delivery organizations to provide visibility on the pipeline, probable deals, etc. for planning and tracking business growth.
- Ensure and provide detailed and accurate sales forecasting.
Expertise You'll Bring
- 15+ years of experience in fulfilling business targets with a blend of Sales and Business development. Leading sales activities for BFSI customers in India
- Cross-selling and up-selling into our existing accounts and net new customer acquisition
- Strong large-deal sales skills and drive supersized deal closures, particularly in outsourcing, rebadging, and transformation deals
- Expertise in selling product/digital engineering services in the Indian market
- Driving joint demand generation and jointly closing license and services revenue
Benefits
- Competitive salary and benefits package
- A culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Our company fosters a values-driven and people-centric work environment that enables our employees to:
- Accelerate growth, both professionally and personally
- Impact the world in powerful, positive ways, using the latest technologies
- Enjoy collaborative innovation, with diversity and work-life well-being at the core
- Unlock global opportunities to work and learn with the industry’s best
Let’s unleash your full potential at Persistent
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
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