CEC - Team Manager - Outbound -Customer Experience Center-Contact Centre Outbound
7 days ago
DescriptionJob RoleResponsible for managing a team of officers & 6-7 Team leaders handling inbound calls for HNI/Wealth Customers, for Retail Liabilities, Credit Cards and Retail Assets Responsible for Recruitment and People retentionCore delivery on Sales, Portfolio Management & Campaign objectives.Manage and Deliver on other business metrics such as –Productivity, Quality, Staffing, etc.Liaise with Product & Business teams to understand business impact factors, bring efficiency in the processes and resolve issue-based situations.Manage Floor to monitor discipline on floor, resolve officer's queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, etc.Manage customer escalations with end-to-end resolutionJob DescriptionGraduate or MBAMinimum 8 to 10 years of relevant experience in servicing of financial products and at least one year in managing supervisors (in turn handling officers)Excellent communication skills – Verbal & WrittenFlexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidaysLeadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etcBe Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrityTeam Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
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Cec Officer
1 day ago
Wagle Estate, Thane, Maharashtra, India UpGrad Education Pvt Ltd Full time**CEC Officer - Outbound** Department-Customer Experience Center Location-Thane Reporting Relationship-CEC - Team Leader - Outbound Position Grade-Assistant Manager **Job Role** Ø Calling customers for various service and sales related campaigns - related to Retail Liabilities or Retail Assets Ø Responsible for quality communication and customer...
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Cec Officer
2 weeks ago
Thane, MH, IN Kotak Mahindra Bank Full timeCEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests to customer s satisfaction To identify and...
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Cec Team Coach
1 week ago
Thane, India Kotak Mahindra Full time**Job Role** - Mentor New joinees during OJT - Responsible for new joinees quality control and customer servicing within laid down productivity and service benchmarks - To Assist new people understand the working of the contact center and provide them comfort to approach for any clarification/issue w.r.t knowing people, knowing manager and make them aware...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is integral to...
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Team Manager-Outbound
5 days ago
thane, India Acura Solution Full timeJob Description:We are looking for a highly motivated and experienced individual to join our team as a Team Manager for our Outbound Sales & Customer Service Process. As a Team Manager, you will be responsible for overseeing and managing a team of outbound sales and customer service representatives, ensuring that they meet their targets and provide...
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Thane, India Kotak Mahindra Full time**CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...
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Outbound Telesales Executive
2 weeks ago
Thane, India SkillGenic Full timeOutbound Telesales Executive Responsibilities: - Identify and qualify potential leads through cold calling. - Initiate contact with potential customers to present the services and explain their features and benefits. - Develop a deep understanding of the services being offered to effectively communicate their value proposition to customers - Create and...
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Team Member-training-cec-ho
1 day ago
Thane, India Kotak Mahindra Full time**JD - CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...
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thane, India Kotak Mahindra Bank Full timeDescriptionThe CEC - Correspondence - NR team plays a vital role in ensuring a positive customer experience by promptly and effectively resolving email inquiries and escalations. As a Correspondence Executive, you will be the front-line representative, responsible for managing and responding to a high volume of customer emails, ensuring timely and accurate...
