Cec Team Coach
1 week ago
**Job Role**
- Mentor New joinees during OJT
- Responsible for new joinees quality control and customer servicing within laid down productivity and service benchmarks
- To Assist new people understand the working of the contact center and provide them comfort to approach for any clarification/issue w.r.t knowing people, knowing manager and make them aware about the contact center’s guidelines
- To conduct daily refresher session on product/process/system basis the queries
- To conduct daily call listening session to coach officers on Quality and Handling times
- To conduct side by side barge-in to give call feedback
- To take customer escalations on calls taken by new officers
- To ensure that the post call work is processed correctly by the officers
- Ensure Officer’s understands the SOPs and deliver the expected performance level Ensure workstation and system IDs readiness
**Job Description
- Graduate
- Minimum 2 experience with Kotak’s contact center and excellent on product/process knowledge
- Minimum Rating of 2 in the appraisal
- Excellent communication skills - Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
-
Thane, India Kotak Mahindra Full time**CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the...
-
Team Member-training-cec-ho
1 day ago
Thane, India Kotak Mahindra Full time**JD - CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...
-
Cec Officer
2 weeks ago
Thane, MH, IN Kotak Mahindra Bank Full timeCEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests to customer s satisfaction To identify and...
-
Cec Officer
1 day ago
Wagle Estate, Thane, Maharashtra, India UpGrad Education Pvt Ltd Full time**CEC Officer - Outbound** Department-Customer Experience Center Location-Thane Reporting Relationship-CEC - Team Leader - Outbound Position Grade-Assistant Manager **Job Role** Ø Calling customers for various service and sales related campaigns - related to Retail Liabilities or Retail Assets Ø Responsible for quality communication and customer...
-
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is integral to...
-
thane, India Kotak Mahindra Bank Full timeDescriptionThe CEC - Correspondence - NR team plays a vital role in ensuring a positive customer experience by promptly and effectively resolving email inquiries and escalations. As a Correspondence Executive, you will be the front-line representative, responsible for managing and responding to a high volume of customer emails, ensuring timely and accurate...
-
Sky Global Indian
7 days ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The CEC - Correspondence - NR team plays a vital role in ensuring a positive customer experience by promptly and effectively resolving email inquiries and escalations. As a Correspondence Executive, you will be the front-line representative, responsible for managing and responding to a high volume of customer emails, ensuring timely and...
-
Cec Officer
3 days ago
Thane, India Kotak Mahindra Full timeJob Role: - Adhere to agent-level Service Level Agreement (SLAs) specific by the process. - Ensure adherence to time schedules (Turn Around Time). - Complete the logs specified by the process (End-of-day target). - Adherence to Information Security norms & quality process norms. - To be aware of and comply with any updates about the process. - Act on the...
-
Cec Officer
2 weeks ago
Thane, India Kotak Mahindra Full time**Job Role** Ø Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ø Ensure adherence to time schedules (Turn Around Time) Ø Complete the logs specified by the process (End-of-day target) Ø Adherence to Information Security norms & quality process norms. Ø To be aware of and comply with any updates about the process Ø Act...
-
Business coach
1 week ago
Thane, India Bodhe Institute For Entrepreneurship Full timeCompany DescriptionBodhe Institute for Entrepreneurship is India's first entrepreneurship-focused program accredited by Mumbai University. Our mission is to bridge the gap between the skills demanded in the real world and students’ mindsets by cultivating an entrepreneurial spirit. With over 10 years of expertise in content creation, business growth, and...
