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Channel Support Manager

2 months ago

mumbai, India Anand Rathi Share and Stock Brokers Ltd Full time

Channel Support (Operation & Support)


Key Responsibilities -


  • Manage day-to-day operations for channel partners over calls and emails, including account opening, modification, DRF settlement, banking, issue resolution, and escalations.
  • Act as the primary point of contact for channel partners, providing timely and effective communication on updates, changes, and support issues.
  • Track and analyze key performance metrics related to channel operations; identify trends and areas for improvement.
  • Assist in onboarding new partners and provide ongoing training to ensure they are well-equipped to utilize company resources and tools.
  • Handle technical and operational inquiries from channel partners, coordinating with internal teams as needed to resolve complex issues.
  • Maintain comprehensive records of partner interactions, issues, and resolutions to build a knowledge base for future reference.
  • Ensure all operational processes comply with company policies and industry standards, maintaining high levels of service quality.
  • Registration & Cancellation.
  • Prepare Management MIS


Experience Required

  • Any graduate or Post graduate with 2 to 3year of experience in franchisee support.
  • Great interpersonal skills should be confident & should have high energy levels.
  • Should possess strong networking & relationship building skills.
  • Good communication skill and good experience of MS office related tools.