Product Support Specialist

3 weeks ago


Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

About Kotak Securities:

Kotak Securities, a leading stock broking services provider, offers a wide range of financial products and services. As a Product Support Specialist - Alternate Channel, you will be responsible for liaising with channel partners, ensuring their requirements are met, and working closely with the NRI ops support team to assist clients with stock transfers.

Key Responsibilities:

  • Liaise with channel partners to meet their requirements.
  • Work with the NRI ops support team to assist clients with stock transfers.
  • Coordinate with the business team to resolve complicated cases.
  • Work with the NRI product team to simplify the NRI onboarding process.
  • Coordinate with empaneled corporates to assist their employees in setting up accounts.
  • Facilitate regular trainings for channel partners on NRI demat / trading.
  • Maintain good rapport with the PINS team for smooth processing.
  • Periodic check and analysis on client activation.
  • Run various channel engagement activities to increase productivity and visibility.
  • Regular competition analysis and implementation of best practices.

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