Alternate Channel Product Support Specialist

1 week ago


Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

About Kotak Securities: Kotak has one of the largest and oldest stock brokers in the industry. Kotak Securities offers stock broking services, investments in IPO, mutual funds and portfolio management services. It is also a depository participant with National Securities Depository Limited (NSDL) and Central Depository Services Limited (CDSL). Its research division involves in Macro Economic studies, Sectorial research and Company Specific Equity Research which publishes in-depth stock market analysis. Spanning its network over 400 cities with 1200 outlets, Kotak Securities processes more than 400000 trades a day which is much higher even than some of the renowned international brokers. It has been the first in providing many products and services which have now become industry standards.

Department: Alternate Channel

Designation: Product Manager

Grade: M5/M6

Key Responsibilities:

  1. Liaison with channel Partners and ensure all their requirements are met.
  2. Work in hand with the NRI ops support to assist clients for stock transfer.
  3. Coordinate and support the business team to resolve complicated cases for NR and Priority.
  4. Work along with NRI product team to simplify overall NRI onboarding process.
  5. Coordinate with empaneled corporates to assist their employees ( Onsight foreign national ) to set up accounts for seamless execution & remittance of funds.
  6. Facilitate regular trainings for channel partners for NRI demat / trading.
  7. Maintain good rapport with PINS team for smooth processing.
  8. Periodic check and analysis on client activation for NR and Priority.
  9. Run various channel engagement activities like Contests / Campaigns to increase productivity and visibility for NR and Priority.
  10. Regular Competition Analysis and implement best practices for NR and Priority.


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