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Customer Support Specialist

2 months ago

faridabad, India IGT Solutions Full time

____ We are hiring for top international process in IGT -GGN__ _ROLES AND RESPONSIBILITIES• Provide exceptional customer service to customers via phone, email, and chat channels.• Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services.• Ensure accurate and timely resolution of customer queries and requests in accordance with company policies and procedures.• Adhere to quality and performance standards while handling customer interactions to meet or exceed KPIs.• Collaborate with team members and other departments to optimize processes and improve customer satisfaction.• Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.JOB DETAILS:-Post : Process Associate• Shift timings: 24×7 Rotational (any 09-hour shift)• Working Days: 05 Days (Rotational)• Week Offs: 02 Days (Rotational)• Both side transport service (If hiring zone with Cab facility)ELIGIBILITY CRITERIA• High school diploma or equivalent• Minimum 06 months of experience in international travel customer support (Amadeus is must)• Immediate joiners willing to work from the officeREQUIRED SKILLS• Excellent verbal and written communication skills• Understanding of customer service policies and procedures related to travel• Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.WALK IN - Monday to SaturdayTIME - 10:00AM - 4:00PMADDRESS - Infotech center - IGT Solutions , Ground floor , 1140 old Delhi Gurgaon road- Sector 22ACONTACT PERSON - Jaisika