![Pannkh](https://media.trabajo.org/img/noimg.jpg)
Customer Support Executive
6 months ago
Job Description: Customer Support Executive in E-commerce Platform
**Job Summary**: The Customer Support Executive plays a crucial role in providing exceptional customer service to users and buyers of the e-commerce platform. The primary responsibility is to address inquiries, concerns, and issues promptly and effectively, ensuring a positive customer experience and maintaining the platform's reputation for excellent service.
**Key Responsibilities**:
1. **Customer Interaction**:
- Provide accurate and relevant information regarding products, services, orders, shipping, returns, and other inquiries.
- Guide customers through troubleshooting processes and resolve problems to ensure satisfaction.
2. **Issue Resolution**:
- Investigate and resolve customer complaints or problems in a timely and professional manner.
- Collaborate with relevant internal teams (logistics, technical, sales) to ensure prompt issue resolution.
- Escalate complex or unresolved issues to higher levels of support or management as required.
3. **Order Management**:
- Assist customers with placing orders, order modifications, cancellations, and tracking shipments.
- Address issues related to order discrepancies, missing items, and product defects.
4. **Product Knowledge**:
- Maintain an in-depth understanding of the e-commerce platform's products, services, and policies.
- Stay updated on new product releases, features, and promotions to provide accurate information to customers.
5. **Documentation**:
- Maintain accurate and detailed records of customer interactions, inquiries, and resolutions using the provided systems or tools.
- Generate reports on common customer issues and trends to assist in improving the overall customer experience.
6. **Customer Feedback**:
- Actively gather customer feedback and insights to identify areas for improvement in products, services, and processes.
- Provide feedback to relevant departments to enhance the overall quality of the platform.
7. **Professionalism**:
- Exhibit empathy, patience, and professionalism while interacting with customers.
- Demonstrate excellent communication skills, both written and verbal, to ensure effective communication with customers.
8. **Compliance and Policies**:
- Adhere to company policies, procedures, and ethical standards while assisting customers and handling sensitive information.
**Qualifications and Skills**:
- High school diploma or equivalent; bachelor's degree preferred.
- Prior experience in customer support, preferably in an e-commerce or retail environment.
- Strong communication skills with the ability to explain complex concepts in a clear and understandable manner.
- Excellent problem-solving skills and the ability to think quickly and rationally in high-pressure situations.
- Familiarity with e-commerce platforms, online shopping processes, and order management systems.
- Proficiency in using customer support software, ticketing systems, and CRM tools.
- Empathy and patience when dealing with customers' concerns and complaints.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work in shifts, including weekends and holidays if required.
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Faridabad, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 9667712902
-
Customer Support Executive
3 weeks ago
Patna, Faridabad, India Gunjan Mangal (Proprietor Of Power Solutions) Full timeDescriptionWe are seeking a highly motivated and skilled Customer Support Executive to join our team. The ideal candidate will have 1-4 years of experience in a similar role and be able to provide exceptional customer service to our clients. You will be responsible for handling customer queries and complaints, and ensuring that all issues are resolved in a...
-
Customer Support Executive
7 days ago
Faridabad, Haryana, India Xcelmarketing Full time**Job Title**: **Customer Support Executive** **Key Responsibilities**: - **Customer Assistance**: - Provide accurate information about products, services, and company policies. - **Issue Resolution**: - Identify customer issues and provide effective solutions in a timely manner. - Escalate unresolved issues to the relevant departments, ensuring proper...
-
Customer Support Executive
6 months ago
Faridabad, Haryana, India TriEdge Solutions Full timeJob Position: - Customer Support Executive Location**:Faridabad** Job Role: **Roles and Responsibilities**: Communication is key in this profile. It is absolutely important for the executive to have fluent English communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt...
-
Customer Support Executive
11 hours ago
Faridabad, Haryana, India Xcelmarketing Full time**Job Title**: **Customer Support Executive** **Key Responsibilities**: - **Customer Assistance**: - Provide accurate information about products, services, and company policies. - **Issue Resolution**: - Identify customer issues and provide effective solutions in a timely manner. - Escalate unresolved issues to the relevant departments, ensuring proper...
-
Customer Support Executive
6 months ago
Faridabad, Haryana, India Hex Business Innovations Full time**Roles and Responsibilities** - A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. - Maintaining records of transactions and interactions. - Appropriate and timely follow-ups wherever required. - Escalate unresolved queries to respective departments for accurate...
-
Customer Support Representative
6 months ago
Faridabad, India NETCARE Consulting LTD Full time**Job description** **International UK Back & Operation Customer Support** **Company** - Location: Faridabad - Designation: Back & Operation Customer Support (UK Process)(UK Process) - Experience - 0- 3 years - Qualification - Graduation /UG - Excellent Communication Skills **Job Description**: **DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or...
-
Customer Support Executive
6 months ago
Faridabad, Haryana, India ClimsTech Full timeWe are seeking a motivated and enthusiastic individual to join our team as a Customer Support Executive (Sales). The primary responsibility of this role is to make outbound calls to potential customers, introduce them to our products/services, and persuade them to make a purchase or set up appointments for further discussion. **Responsibilities**: - Make...
-
Customer Support Executive
6 months ago
Faridabad, Haryana, India Apogee Service Pvt. Ltd Full timeProfile - Customer Support Executive( Voice) Qualification - 12th pass Location - Faridabad, Badarpur Must have Good Communication Skill in English Pay: ₹15,000.00 - ₹21,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year...
-
Sales Support Executive
6 months ago
Faridabad, India Mobile App Bnao Full timeWe are seeking a motivated and customer-focused Sales Support Executive to join our team for the mobile app "Bnao." This app aims to provide users with a seamless and enjoyable experience, and we need a dedicated professional to assist in sales support and customer interactions. **Responsibilities**: **Customer Interaction**: Engage with potential and...
-
Customer Support Executive
6 months ago
Faridabad, Haryana, India Triedge Solution Full timePosition: - Customer Support Executive (ONLY FOR WOMEN) Location: - Faridabad **Responsibilities**: - **Good communication skills required.** **Graduates to apply.** **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift - Monday to Friday Supplemental...
-
Customer Support Executive
6 months ago
Faridabad, Haryana, India Hex Business Innovations Full time**Roles and Responsibilities** - A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. - Maintaining records of transactions and interactions. - Appropriate and timely follow-ups wherever required. - Escalate unresolved queries to respective departments for accurate...
-
Customer Support Representative
6 months ago
Faridabad, Haryana, India Placement Hub Full time**Profile - Customer Support / Telecaller Executive/Sales Executive** **Experience - 2 years** **Salary - 18k - 20k** **Location - Sector -31,Faridabad.** **Responsibilities**: - Should be experienced in Sales. - Demonstrated experience in sales, marketing and business development activities. - Actively seek out new sales opportunities through cold...
-
Customer Support Representative(Only Female
6 months ago
Faridabad, India NETCARE Consulting LTD Full time**Job description** **International UK Back & Operation Customer Support** **Company** - Location: Faridabad - Designation: Back & Operation Customer Support (UK Process)(UK Process) - Experience - 0- 3 years - Qualification - Graduation /UG - Excellent Communication Skills **Job Description**: **DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or...
-
Customer Support Representative(Only Female
6 months ago
Faridabad, India NETCARE Consulting LTD Full time**Job description** **International UK Back & Operation Customer Support** **Company** - Location: Faridabad - Designation: Back & Operation Customer Support (UK Process)(UK Process) - Experience - 0- 3 years - Qualification - Graduation /UG - Excellent Communication Skills **Job Description**: **DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or...
-
Customer Support Executive
6 months ago
Faridabad, Haryana, India Hex Business Innovations Full time**Roles and Responsibilities** - A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. - Maintaining records of transactions and interactions. - Appropriate and timely follow-ups wherever required. - Escalate unresolved queries to respective departments for accurate...
-
Customer Support Specialist
4 weeks ago
faridabad, India IGT Solutions Full time******Direct Walk-In Derive - Monday to Saturday******Walk-in Interviews for Customer Service Specialist - Travel processWalk-in Interview - Monday to SaturdayWalk-in Interview Time: 10:00AM-5:00PMVenue: Infotech center - IGT Solutions , Ground floor , 1140 old Delhi Gurgaon road- Sector 22APeople can apply with :-Travel background:Relevant work exp....
-
Customer Support Specialist
4 weeks ago
Faridabad, India IGT Solutions Full time******Direct Walk-In Derive - Monday to Saturday******Walk-in Interviews for Customer Service Specialist - Travel processWalk-in Interview - Monday to SaturdayWalk-in Interview Time: 10:00AM-5:00PMVenue: Infotech center - IGT Solutions , Ground floor , 1140 old Delhi Gurgaon road- Sector 22APeople can apply with :-Travel background:Relevant work exp....
-
Customer Support Specialist
3 months ago
faridabad, India IGT Solutions Full time____ We are hiring for top international process in IGT -GGN__ _ ROLES AND RESPONSIBILITIES • Provide exceptional customer service to customers via phone, email, and chat channels. • Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services. • Ensure accurate and timely...
-
Customer Support Specialist
3 months ago
faridabad, India IGT Solutions Full time____ We are hiring for top international process in IGT -GGN__ _ROLES AND RESPONSIBILITIES• Provide exceptional customer service to customers via phone, email, and chat channels.• Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services.• Ensure accurate and timely...
-
Customer support specialist
4 weeks ago
Faridabad, India IGT Solutions Full time******Direct Walk-In Derive - Monday to Saturday******Walk-in Interviews for Customer Service Specialist - Travel processWalk-in Interview - Monday to SaturdayWalk-in Interview Time: 10:00 AM-5:00 PMVenue: Infotech center - IGT Solutions , Ground floor , 1140 old Delhi Gurgaon road- Sector 22 APeople can apply with :-Travel background:Relevant work exp....