Customer Support Executive

4 days ago

Faridabad, India Pannkh Full time

Job Description: Customer Support Executive in E-commerce Platform

**Job Summary**: The Customer Support Executive plays a crucial role in providing exceptional customer service to users and buyers of the e-commerce platform. The primary responsibility is to address inquiries, concerns, and issues promptly and effectively, ensuring a positive customer experience and maintaining the platform's reputation for excellent service.

**Key Responsibilities**:
1. **Customer Interaction**:

- Provide accurate and relevant information regarding products, services, orders, shipping, returns, and other inquiries.
- Guide customers through troubleshooting processes and resolve problems to ensure satisfaction.

2. **Issue Resolution**:

- Investigate and resolve customer complaints or problems in a timely and professional manner.
- Collaborate with relevant internal teams (logistics, technical, sales) to ensure prompt issue resolution.
- Escalate complex or unresolved issues to higher levels of support or management as required.

3. **Order Management**:

- Assist customers with placing orders, order modifications, cancellations, and tracking shipments.
- Address issues related to order discrepancies, missing items, and product defects.

4. **Product Knowledge**:

- Maintain an in-depth understanding of the e-commerce platform's products, services, and policies.
- Stay updated on new product releases, features, and promotions to provide accurate information to customers.

5. **Documentation**:

- Maintain accurate and detailed records of customer interactions, inquiries, and resolutions using the provided systems or tools.
- Generate reports on common customer issues and trends to assist in improving the overall customer experience.

6. **Customer Feedback**:

- Actively gather customer feedback and insights to identify areas for improvement in products, services, and processes.
- Provide feedback to relevant departments to enhance the overall quality of the platform.

7. **Professionalism**:

- Exhibit empathy, patience, and professionalism while interacting with customers.
- Demonstrate excellent communication skills, both written and verbal, to ensure effective communication with customers.

8. **Compliance and Policies**:

- Adhere to company policies, procedures, and ethical standards while assisting customers and handling sensitive information.

**Qualifications and Skills**:

- High school diploma or equivalent; bachelor's degree preferred.
- Prior experience in customer support, preferably in an e-commerce or retail environment.
- Strong communication skills with the ability to explain complex concepts in a clear and understandable manner.
- Excellent problem-solving skills and the ability to think quickly and rationally in high-pressure situations.
- Familiarity with e-commerce platforms, online shopping processes, and order management systems.
- Proficiency in using customer support software, ticketing systems, and CRM tools.
- Empathy and patience when dealing with customers' concerns and complaints.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work in shifts, including weekends and holidays if required.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Faridabad, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9667712902

  • Customer Support Executive

    4 weeks ago

    Faridabad, India Placement Services Full time

    Job Title: - Customer Support Executive. Experience: 6 months -1 year, ( FRESHERS ALSO WELCOME) Location: Faridabad Department: Service team Job Purpose : (Role) Job Description 1. Work on customer complaints 2. Work on product replacement and complaints closure 3. Work on providing support to ASC Job Importance : It helps you to build your carrier in...

  • customer support executive

    5 days ago

    Faridabad, India India Book Of Records Full time

    OverviewAs a CustomerSupport Executive you will play a crucial role in ensuring customersatisfaction by providing exemplary support and assistance. Youwill serve as a frontline representative addressing customerinquiries and issues to ensure a positive and seamless experience.Your ability to empathize with customers and troubleshoot issuesefficiently will...

  • customer support executive

    4 days ago

    faridabad, India India Book Of Records Full time

    Overview As a CustomerSupport Executive you will play a crucial role in ensuring customersatisfaction by providing exemplary support and assistance. Youwill serve as a frontline representative addressing customerinquiries and issues to ensure a positive and seamless experience.Your ability to empathize with customers and troubleshoot issuesefficiently will...

  • Customer Support Executive

    3 weeks ago

    Faridabad, Haryana, India TriEdge Solutions Full time

    Job Position: - Customer Support Executive Location**:Faridabad** Job Role: **Roles and Responsibilities**: Communication is key in this profile. It is absolutely important for the executive to have fluent English communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt...

  • Customer Support Representative

    4 weeks ago

    Faridabad, India NETCARE Consulting LTD Full time

    **Job description** **International UK Back & Operation Customer Support** **Company** - Location: Faridabad - Designation: Back & Operation Customer Support (UK Process)(UK Process) - Experience - 0- 3 years - Qualification - Graduation /UG - Excellent Communication Skills **Job Description**: **DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or...

  • Customer Support Executive

    3 weeks ago

    Faridabad, Haryana, India Hex Business Innovations Full time

    **Roles and Responsibilities** - A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. - Maintaining records of transactions and interactions. - Appropriate and timely follow-ups wherever required. - Escalate unresolved queries to respective departments for accurate...

  • Customer Support

    4 weeks ago

    Faridabad, India hireeasi Full time

    **Customer Support Specialist responsibilities include**: - Identifying customer needs and helping customers use specific features - Analyzing and reporting product malfunctions **Job brief** We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist...

  • customer support

    2 weeks ago

    Faridabad, Haryana, India Divya Placement Consultant Full time

    CUSTOMER SUPPORT We are looking for Customer SupportCustomer Interaction: Interact with clients via phone, email, chat, and other communication channels to address their queries, provide technical assistance, and offer guidance on product usage.Training and Support: Provide training and support to clients on product features, functionality, and best...

  • Customer Support Executive

    3 weeks ago

    Faridabad, Haryana, India ClimsTech Full time

    We are seeking a motivated and enthusiastic individual to join our team as a Customer Support Executive (Sales). The primary responsibility of this role is to make outbound calls to potential customers, introduce them to our products/services, and persuade them to make a purchase or set up appointments for further discussion. **Responsibilities**: - Make...

  • Customer Support Executive

    1 week ago

    Faridabad, Haryana, India Apogee Service Pvt. Ltd Full time

    Profile - Customer Support Executive( Voice) Qualification - 12th pass Location - Faridabad, Badarpur Must have Good Communication Skill in English Pay: ₹15,000.00 - ₹21,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year...

  • Customer Support Executive

    3 weeks ago

    Faridabad, India Gajabbazar Pvt. Ltd Full time

    **Responsibilities**: - Make outbound calls to potential customers to generate leads and sales - Answer inbound calls from customers to provide support and answer questions - Build relationships with customers and maintain a high level of customer satisfaction - Close sales by effectively presenting products and services to customers - Maintain accurate...

  • Sales Support Executive

    3 weeks ago

    Faridabad, India Cruxweld Industrial Equipment Private Limited Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Support Executive. As a Support Executive, you will be responsible for providing exceptional customer support to our clients, answering their queries, and resolving their issues in a timely manner. **Responsibilities**: - Investigate and resolve customer issues in a...

  • Customer Support

    4 weeks ago

    Faridabad, India SSS Placement Consultants & Event Management Full time

    Job Profile: - Customer Support Experience: - 2 to 3 years in Automoblie spare parts industries. Qualification: - MBA/Btech/Diploma Mechnical Commnication Skills Excel Back Ground **Salary**: - 15 to 30k Location: - Faridabad Sec-58 **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹30,000.00 per month **Benefits**: -...

  • Customer Support Executive

    4 weeks ago

    Faridabad, India hireeasi Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk...

  • Customer Support Executive

    2 weeks ago

    Faridabad, India SLPS Consulting Full time

    Urgent requirement for customer support officer for faridabad location. This is rotational shift job. We need excellent communication skills with good personality. BPO experience in international process is good to have. Freshers with excellent communication skills can also apply. **Salary**: ₹15,000.00 - ₹30,000.00 per month Schedule: - Rotational...

  • Customer Support Executive

    4 weeks ago

    Faridabad, India Bhartiya Manpower Consultancy Full time

    2. To Prepare MIS report for customer’s updation. 4. To prepare monthly performance report of every customer. 5. To provide indent mails to billing team 6. To take follow up for approval of special movement and weight from customer **Salary**: ₹18,000.00 - ₹22,000.00 per month Ability to commute/relocate: - Faridabad, Haryana: Reliably commute or...

  • Customer Support Executive

    7 days ago

    Faridabad, India Bhartiya Manpower Consultancy Full time

    **Printing/Press Field 2. To Prepare MIS report for customer’s updation. 4. To prepare monthly performance report of every customer. 5. To provide indent mails to billing team 6. To take follow up for approval of special movement and weight from customer **Salary**: ₹22,000.00 - ₹28,000.00 per month Ability to commute/relocate: - Faridabad,...

  • Customer Support Representative

    3 weeks ago

    Faridabad, Haryana, India Placement Hub Full time

    **Profile - Customer Support / Telecaller Executive/Sales Executive** **Experience - 2 years** **Salary - 18k - 20k** **Location - Sector -31,Faridabad.** **Responsibilities**: - Should be experienced in Sales. - Demonstrated experience in sales, marketing and business development activities. - Actively seek out new sales opportunities through cold...

  • Sales Support Executive

    4 weeks ago

    Faridabad, India Mobile App Bnao Full time

    We are seeking a motivated and customer-focused Sales Support Executive to join our team for the mobile app "Bnao." This app aims to provide users with a seamless and enjoyable experience, and we need a dedicated professional to assist in sales support and customer interactions. **Responsibilities**: **Customer Interaction**: Engage with potential and...

  • Customer Support Representative(Only Female

    4 weeks ago

    Faridabad, India NETCARE Consulting LTD Full time

    **Job description** **International UK Back & Operation Customer Support** **Company** - Location: Faridabad - Designation: Back & Operation Customer Support (UK Process)(UK Process) - Experience - 0- 3 years - Qualification - Graduation /UG - Excellent Communication Skills **Job Description**: **DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or...