Customer Onboarding Executive
1 week ago
A client onboarding specialist or manager is responsible for the customer onboarding process, which is a crucial step in the customer journey. Their responsibilities include:
- Managing the onboarding process: Overseeing the onboarding process, from account setup to implementation, and ensuring it's completed on time
- Educating customers: Providing product information, tours, and demonstrations to help customers understand the product and how to use it
- Identifying and removing roadblocks: Helping customers overcome issues with the product, implementation, or support, and providing materials to help them learn best practices
- Improving customer retention: Working to improve product adoption and customer retention, and to build positive customer relationships
- Being the single point of contact: Serving as the primary point of contact for the customer
- Keeping systems updated: Ensuring that all systems are updated with the necessary data
Some qualifications for a client onboarding specialist or manager include:
- A bachelor's degree in a relevant field, such as business, marketing, or communications
- Experience in customer service or technical support
- Excellent communication and interpersonal skills
- Strong problem-solving skills
- Proficiency in CRM and onboarding tools
- A passion for customer service
Pay: ₹15,000.00 - ₹25,000.00 per month
**Experience**:
- total work: 2 years (preferred)
Work Location: In person
**Speak with the employer**
+91 9643414143
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