Customer Support Representative
3 days ago
**Position : Customer Support**
**Experience : App. 6-7 Years**
**Responsibilities**
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
**Requirements and skills**
- Must have experience in Automobile sector.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Pay: ₹22,000.00 - ₹30,000.00 per month
**Benefits**:
- Leave encashment
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 7 years (preferred)
- Customer service: 5 years (required)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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