Customer Support Representative

6 months ago

Faridabad, India hireeasi Full time

Role: Customer Support Representative
Location: Faridabad

**Salary**: 15k-20k

Job Responsibilities:
Troubleshooting: Assist customers with technical issues, product usage, and other inquiries related to our products or services. Troubleshoot and resolve problems to ensure customer satisfaction.

Order Processing: Handle customer orders, track shipments, and provide updates on delivery status. Coordinate with the relevant teams to ensure timely and accurate order processing.

Product Knowledge: Develop a deep understanding of our products and services to provide accurate information to customers and promote their benefits effectively.

Complaint Resolution: Address customer complaints and escalate complex issues to the appropriate departments, ensuring a swift resolution and preventing recurrence.

Maintain Records: Accurately document customer interactions, inquiries, and resolutions in our CRM system to keep comprehensive records.

Customer Satisfaction: Strive to meet or exceed customer satisfaction targets and ensure a positive customer experience with every interaction.

Team Collaboration: Collaborate with other team members and departments to improve processes, share knowledge, and contribute to a positive work environment.

Qualifications and Skills:
Educational Qualification: High school diploma or equivalent. Graduates are preferred, but freshers are also eligible to apply.

Good English Proficiency: Strong verbal and written communication skills in English are essential to effectively communicate with customers.

Empathy and Patience: Display a patient and empathetic approach towards customers, showing understanding and compassion when addressing their concerns.

Problem-Solving Abilities: Demonstrate excellent problem-solving skills and the ability to think quickly and rationally in resolving customer issues.

Multitasking: Efficiently handle multiple tasks while maintaining a high level of attention to detail.

Customer-Centric Attitude: A passion for delivering exceptional customer service and ensuring customer satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Faridabad, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8607667706

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