Customer Service Representative
3 months ago
We are hiring a customer service representative to manage customer queries and complaints.
**Responsibilities**
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions
- comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support.
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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