Customer Support Specialist
3 months ago
ROLES AND RESPONSIBILITIES
• Provide exceptional customer service to customers via phone, email, and chat channels.
• Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services.
• Ensure accurate and timely resolution of customer queries and requests in accordance with company policies and procedures.
• Adhere to quality and performance standards while handling customer interactions to meet or exceed KPIs.
• Collaborate with team members and other departments to optimize processes and improve customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
JOB DETAILS:-
Post : Process Associate
• Shift timings: 24×7 Rotational (any 09-hour shift)
• Working Days: 05 Days (Rotational)
• Week Offs: 02 Days (Rotational)
• Both side transport service (If hiring zone with Cab facility)
ELIGIBILITY CRITERIA
• High school diploma or equivalent
• Minimum 06 months of experience in international travel customer support (Amadeus is must)
• Immediate joiners willing to work from the office
REQUIRED SKILLS
• Excellent verbal and written communication skills
• Understanding of customer service policies and procedures related to travel
• Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
WALK IN - Monday to Saturday
TIME - 10:00AM - 4:00PM
ADDRESS - Infotech center - IGT Solutions , Ground floor , 1140 old Delhi Gurgaon road- Sector 22A
CONTACT PERSON - Jaisika
-
Customer Support Specialist
1 week ago
faridabad, India IGT Solutions Full time******Direct Walk-In Derive - Monday to Saturday******Walk-in Interviews for Customer Service Specialist - Travel processWalk-in Interview - Monday to SaturdayWalk-in Interview Time: 10:00AM-5:00PMVenue: Infotech center - IGT Solutions , Ground floor , 1140 old Delhi Gurgaon road- Sector 22APeople can apply with :-Travel background:Relevant work exp....
-
Customer Support Specialist
1 week ago
Faridabad, India IGT Solutions Full time******Direct Walk-In Derive - Monday to Saturday******Walk-in Interviews for Customer Service Specialist - Travel processWalk-in Interview - Monday to SaturdayWalk-in Interview Time: 10:00AM-5:00PMVenue: Infotech center - IGT Solutions , Ground floor , 1140 old Delhi Gurgaon road- Sector 22APeople can apply with :-Travel background:Relevant work exp....
-
Customer support specialist
1 week ago
Faridabad, India IGT Solutions Full time******Direct Walk-In Derive - Monday to Saturday******Walk-in Interviews for Customer Service Specialist - Travel processWalk-in Interview - Monday to SaturdayWalk-in Interview Time: 10:00 AM-5:00 PMVenue: Infotech center - IGT Solutions , Ground floor , 1140 old Delhi Gurgaon road- Sector 22 APeople can apply with :-Travel background:Relevant work exp....
-
Customer Support Specialist
2 months ago
faridabad, India IGT Solutions Full time____ We are hiring for top international process in IGT -GGN__ _ROLES AND RESPONSIBILITIES• Provide exceptional customer service to customers via phone, email, and chat channels.• Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services.• Ensure accurate and timely...
-
Customer Support Specialist
2 months ago
faridabad, India IGT Solutions Full time____ We are hiring for top international process in IGT -GGN__ _ ROLES AND RESPONSIBILITIES • Provide exceptional customer service to customers via phone, email, and chat channels. • Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services. • Ensure accurate and timely...
-
Customer Support Specialist
1 week ago
Faridabad, India IGT Solutions Full time____We are hiring for top international process in IGT -GGN__ _ROLES AND RESPONSIBILITIES• Provide exceptional customer service to customers via phone, email, and chat channels.• Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services.• Ensure accurate and timely...
-
Customer Support Specialist
3 months ago
Faridabad, India IGT Solutions Full time____ We are hiring for top international process in IGT -GGN__ _ROLES AND RESPONSIBILITIES• Provide exceptional customer service to customers via phone, email, and chat channels.• Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services.• Ensure accurate and timely...
-
Customer Support Specialist
1 week ago
faridabad, India IGT Solutions Full time____ We are hiring for top international process in IGT -GGN__ _ROLES AND RESPONSIBILITIES• Provide exceptional customer service to customers via phone, email, and chat channels.• Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services.• Ensure accurate and timely...
-
Customer Support Specialist
1 week ago
Faridabad, India IGT Solutions Full time____We are hiring for top international process in IGT -GGN___ROLES AND RESPONSIBILITIES• Provide exceptional customer service to customers via phone, email, and chat channels.• Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services.• Ensure accurate and timely...
-
Administrative Support Specialist-UK Shift
4 weeks ago
Faridabad, Haryana, India Signum Hotels And Resorts Full timeJob Role:Administrative Support Specialist-UK ShiftJob Summary:We are seeking an experienced Administrative Support Specialist to join our team at Signum Hotels And Resorts. As an Administrative Support Specialist, you will be responsible for processing and managing bookings, as well as providing exceptional customer service to our guests.Key...
-
Administrative Support Specialist
4 weeks ago
Faridabad, Haryana, India Signum Hotels And Resorts Full timeAt Signum Hotels And Resorts, we are seeking an Administrative Support Specialist to provide high-level support to our executives. This role involves preparing financial documents, reports, and presentations, as well as handling basic bookkeeping tasks and filing corporate records.Key Responsibilities:Preparing financial statements, reports, and...
-
Customer Relations Specialist
3 weeks ago
Faridabad, Haryana, India GKN Automotive Full timeJob SummaryAs a key member of our sales team at GKN Automotive, the Customer Relations Specialist will be responsible for managing and developing customer relationships with mid-tier companies and multinational corporations. This role requires a strong understanding of the customer's needs and objectives, as well as the ability to identify and build...
-
Administrative Support Specialist
3 weeks ago
Faridabad, Haryana, India Signum Hotels And Resorts Full timeJob Title: Administrative Support Specialist - UK Shift PositionJob Purpose:Process and manage bookingsProcess booking paymentsMonitor guest activity from check-in to check-outProvide assistance to guests over callsRespond to guest complaintsRequired Qualifications:Previous Call Center Experience / Customer ServiceExcellent Verbal and Written English...
-
Administrative Support Specialist
3 weeks ago
Faridabad, Haryana, India Signum Hotels And Resorts Full timeJob Summary:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Signum Hotels And Resorts. As an Executive Assistant, you will provide top-notch administrative support to our executives, ensuring seamless day-to-day operations.Key Responsibilities:Administrative Support: Provide administrative support...
-
Administrative Support Specialist
2 days ago
Faridabad, Haryana, India Sribalaji CallNet private limited Full timeJob DescriptionWe are seeking an experienced and skilled Administrative Support Specialist to join our team at Sribalaji CallNet private limited.The successful candidate will be responsible for various administrative duties, including data management, project processing, market research, data analysis, and financial tasks.To ensure success in this role, you...
-
Customer Support Representative
6 months ago
Faridabad, India NETCARE Consulting LTD Full time**Job description** **International UK Back & Operation Customer Support** **Company** - Location: Faridabad - Designation: Back & Operation Customer Support (UK Process)(UK Process) - Experience - 0- 3 years - Qualification - Graduation /UG - Excellent Communication Skills **Job Description**: **DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or...
-
Administrative Support Specialist-UK Shift
3 weeks ago
Faridabad, Haryana, India Signum Hotels And Resorts Full timeAt Signum Hotels And Resorts, we seek an experienced Administrative Support Specialist to join our UK team in a shift-based role. This position involves processing and managing bookings, as well as handling booking payments and monitoring guest activity from check-in to check-out.Responsibilities:To process bookings and manage guest informationTo process...
-
Customer Support Representative
6 months ago
Faridabad, India Specscart Full timeSpecscart is one of the fastest growing online eyewear stores in the UK. A team of young professionals who are changing the eyewear industry. Specscart is a Britain-born startup which is born to bring justice to the eyewear market by making eyewear a Fast-moving fashion accessory. A startup which is born to change glasses from being just an instrument for...
-
Corporate Administrative Support Specialist
2 days ago
Faridabad, Haryana, India Signum Hotels And Resorts Full timeJob DescriptionWe are seeking a highly organized and detail-oriented Corporate Administrative Support Specialist to join our team at Signum Hotels And Resorts.About the RoleThe ideal candidate will be responsible for providing administrative support to executives, preparing financial statements and reports, handling bookkeeping tasks, and managing corporate...
-
Customer Support Representative
5 months ago
Faridabad, India hireeasi Full timeRole: Customer Support Representative Location: Faridabad **Salary**: 15k-20k Job Responsibilities: Troubleshooting: Assist customers with technical issues, product usage, and other inquiries related to our products or services. Troubleshoot and resolve problems to ensure customer satisfaction. Order Processing: Handle customer orders, track shipments,...