Customer Service Specialist

3 days ago

Faridabad, India Pinq Polka Full time

About PINQ:

PINQ is dedicated to delivering exceptional experiences to our customers. As a brand that values innovation, quality, and customer satisfaction, we strive to ensure every interaction reflects our commitment to excellence.


Role Overview:

We are seeking a motivated and customer-focused Customer Service Specialist to join our team at PINQ. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring satisfaction with our products/services. Your goal will be to create a positive, seamless experience that builds loyalty and trust.


Key Responsibilities:


Customer Support:

  • Call/Respond promptly to customer inquiries via phone, email, chat, or social media.
  • Provide accurate information about PINQ’s products/services, policies, and procedures.
  • Managing Abandoned cart calls, confirmed orders, COD orders to help solve customer queries.
  • We are not looking at a tele-caller with everyday sales targets


Problem Resolution:

  • Handle and resolve customer complaints with empathy and professionalism.
  • Escalate complex issues to the appropriate department and follow up to ensure resolution.


Customer Engagement:

  • Foster positive relationships with customers by understanding their needs and offering tailored products/solutions.
  • Assist in onboarding new customers to ensure a smooth start with PINQ.


Record Keeping & Reporting:

  • Maintain detailed records of customer interactions and issues in the CRM system.
  • Provide feedback and insights from customer interactions to help improve products, services, and processes.


Process Improvement:

  • Identify recurring customer issues and recommend process improvements.
  • Stay updated on company policies, product updates, and customer service best practices.


Team Collaboration:

  • Collaborate with other departments (e.g., sales, marketing, operations) to address customer needs and enhance their overall experience.


Qualifications:

  • Proven experience in a customer service or support role.
  • Strong communication skills, both written and verbal.
  • Ability to remain calm under pressure and handle challenging situations professionally.
  • Familiarity with customer support tools and CRM systems
  • Excellent problem-solving skills and attention to detail.
  • Proficiency in MS Office or equivalent tools.


Preferred Skills:

  • Experience in customer service department (preferably D2C brand)
  • Multilingual abilities are a plus.
  • Knowledge of customer service metrics and analytics.


What We Offer:

  • Competitive salary and benefits.
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and skill development.


Application Process:

If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, we’d love to hear from you. Apply now by sending your resume to weatpinq@gmail.com

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