Customer Service

2 months ago


Faridabad, India Hex Business Innovations Full time

Company Overview


Hex Business Innovations is a leading technology solution provider for optimizing business operations, marketing, and sales for the MSME sector. Our goal is to establish Hex as a globally recognized technology brand that partners with SMEs in their growth by automating and innovating solutions to suit their needs. We pride ourselves on offering value-for-money solutions and best-in-class service to our clients.


Job Overview


We are seeking a Customer Service Representative to join our team at Hex Business Innovations. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and supporting their needs. This is a full-time position based in Faridabad, Haryana, India.


Qualifications and Skills


  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Attention to detail and accuracy
  • Proficient in using CRM software and other customer support tools
  • Good typing and data entry skills
  • Ability to learn quickly and adapt to new technologies
  • Previous experience in customer service or a related field is a plus


Roles and Responsibilities


  • Handle customer inquiries and provide accurate information about our products and services
  • Assist customers with order placement, product inquiries, and troubleshooting
  • Resolve customer complaints and ensure customer satisfaction
  • Maintain a high level of professionalism and customer service when interacting with clients
  • Collaborate with other teams to address client needs and provide timely solutions
  • Keep records of customer interactions and transactions
  • Contribute to team goals and achieve individual targets
  • Adhere to company policies and procedures
  • Continuously update knowledge of company products, services, and procedures






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