It Support Services Analyst(desktop Support)

20 hours ago


Noida Uttar Pradesh, India Clarivate Full time

About You - experience education skills and accomplishments 3 years of experience working with Windows 10 Apple workstations 2016 Office 365 Multifactor Authentication VDI etc Tier 1 Knowledge of Microsoft and other Enterprise management tools such as Active Directory Exchange SCCM DNS GPO and TCP IP Intune JAMF MDM technologies etc Knowledge with Cisco VoIP products such as Cisco IP Phones Physical Demands and Work Environment Representative of those that must be met by an employee to successfully perform the essential functions of this job Must be able to operate a PC and sit for extended periods of time able to lift and move 20 lbs Able to crawl under desks and tables to connect lines and cables It would be great if you also had Responsible for system installation configuration troubleshooting and management of various Windows Windows 10 11 and or Apple applications and systems Arranging the IT equipment for new joiners Reverse pick up of IT equipment for Leavers Inventory management and is responsible for imaging deploying and maintaining respective desktop environments What will you be doing in this role Performs technical tasks such as installing configuring maintaining troubleshooting and repairing of desktop hardware software wireless printers related peripherals mobile devices videoconference equipment etc Able to work effectively under deadlines in a fast-paced and changing environment supporting roles from Employees to Executives while delivering exceptional service Assist in computer monitor telephone and other desktop equipment movement as needed Be able to perform support functions within AD Exchange O365 tools Imaging etc Support other corporate desktop applications such as VPN Multi-Factor Authentication SSO etc Procure and or install requested hardware and software in a timely basis and ensue new hires transfers etc are provisioned with necessary equipment Have an understanding of software licensing Able to provide the desk side necessary information to the relevant stakeholders Desktop Engineering Enterprise Application and Networking Engineering teams etc during Major incident remote smart hands assistance for network application and or production onsite systems Must be able to respond to security threats in the environment and assist with any remediation Keep asset inventory management system up to date Weekend or afterhours work may be required to support business functions At Clarivate we are committed to providing equal employment opportunities for all qualified persons with respect to hiring compensation promotion training and other terms conditions and privileges of employment We comply with applicable laws and regulations governing non-discrimination in all locations


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