Remote Desktop Support

2 weeks ago

Noida, India Outpace Consulting Services Full time

Hi

Please go ot the JD and Share Resume. Also Mention your notice period in the Subject Line. (Immediate Joiners Preferred)

**Job Role**:

- Handle Level2 Escalations, and adhere to escalation matrix
- To take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
- To install and configure new IT equipment.
- To resolve incidents and upgrade different types of software and hardware
- Ensure patching/software upgrades
- Identify the root cause and troubleshoot
- Provide necessary information/observations/logs & all required support to next level for diagnose a reported/escalated problem

**Experience Required**:

- 3-5 years of experience
- B. Tech. or equivalent
- Excellent communication skills (Written/Verbal), to communicate effectively at all levels in the organization.
- Customer service orientation and ability to work in a team with flexibility & enthusiasm
- Previous experience of working in IT desktop support or customer service role

**Mandatory Skills/Tools**
- MCSA/MCSE or equivalent
- Working knowledge on Windows Operating systems support as well as

**'Desired Skills/Tools**
- ITIL Foundation Certificate, Encryption Software & Customer service skills
- Key Skills
- Windows InstallationDesktop SupportExchange ServerService DeskRemote Desktop
- MS officeL1Windows ServerL2MS OutlookITILOffice 365Active DirectoryOutlook ConfigurationRemote Support
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_B.Tech/B.E. in Any Specialization,Any Graduate

**Company Profile**:
Outpace Consulting Services
- Company Info
- X- View Contact Details+
- Contact Company:_Outpace Consulting Services

**Salary**:
3-5 Lacs P.A.

Industry:
IT Services & Consulting

Department:
Customer Success, Service & Operations

Role Category:
Voice / Blended

Role:
Technical Support - Voice / Blended

Employment Type:
Full Time, Permanent

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