IT Service Desk Support

1 week ago

Noida, Uttar Pradesh, India NLB Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Hiring For Technical Support -

  1. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives

.Mac support

Apple mac support

Mac os support

Jamf

Safari

2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

3. Shift: Rotational shift. Qualification: Graduate with minimum 3+ years of experience in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.

4. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.

5. Central Point of Coordination for all end-user service requests related to device monitoring, IMAC support, break-fix resolution, and asset lifecycle management.

6. Remote Resolution First Attempt to resolve software/hardware issues before field dispatch.

7. Field tech and OEM CO-ordination - Warrantly checks, process replacements, Co-ordinate logistics, remote contact for Field Services.

8. Proactive Endpoint Monitoring Laptops/desktops: uptime, CPU/memory/disk usage, network latency, performance drops, patch compliance.

9. Threshold Management Detect anomalies, open tickets, and attempt scripted remediation.

10. Remote Desktop Support - Application Installations/Configuration Handle failed automated installs and configure business apps per SOP.

11. Device Provisioning/Deprovisioning Apply profiles, policies, patches, and applications via Intune/SCCM.

Requirements for this role include:

Excellent English written and verbal communication skills.

Exceptional customer service skills.

Great Team player

24/7 rotational shifts and week offs

Work from Office is mandatory

Excellent communication skills, comfortable working with various stakeholders

Strong troubleshooting skills, bug-finding, and resolution

Ability to work independently within a diverse global team

IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Knowledge of Field Services, Desktop Engineering, Asset management, MAC would be a winner.\

Salary - Grade lpa

Grade lpa

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