Service Desk L1 Support
2 days ago
Role: Service Desk L
1 Support
Experience: 1-3 Years
Location: Chennai And Noida
Mode: Full Time-Rotational Shifts
Job description:
We are looking for a proactive and customer-focused Service Desk Analyst with 1–3 years of experience in IT support. The role involves providing first-level technical support, resolving end-user issues, and ensuring seamless IT operations. The ideal candidate should have hands-on experience with Windows systems, Active Directory, remote access tools, and ITSM platforms.
Required Skills & Qualifications
1–3 years of experience in a Service Desk / Technical Support role (voice/email/chat).
Strong knowledge of Windows OS, Active Directory, and MS Office Suite.
Familiarity with remote desktop tools, VPN, and ticketing/ITSM platforms (Remedy, HP Service Centre, ServiceNow, etc.).
Good understanding of basic networking concepts (TCP/IP, DNS, DHCP).
Excellent communication skills, problem-solving ability, and customer orientation.
Flexibility to work in rotational shifts.
Thanks & Best Regards,
Ganesh
Hr-Recruiter
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