Service Desk L1 Support

2 days ago


Noida, Uttar Pradesh, India Savantis Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role: Service Desk L
1 Support

Experience: 1-3 Years

Location: Chennai And Noida

Mode: Full Time-Rotational Shifts

Job description:

We are looking for a proactive and customer-focused Service Desk Analyst with 1–3 years of experience in IT support. The role involves providing first-level technical support, resolving end-user issues, and ensuring seamless IT operations. The ideal candidate should have hands-on experience with Windows systems, Active Directory, remote access tools, and ITSM platforms.

Required Skills & Qualifications

1–3 years of experience in a Service Desk / Technical Support role (voice/email/chat).

Strong knowledge of Windows OS, Active Directory, and MS Office Suite.

Familiarity with remote desktop tools, VPN, and ticketing/ITSM platforms (Remedy, HP Service Centre, ServiceNow, etc.).

Good understanding of basic networking concepts (TCP/IP, DNS, DHCP).

Excellent communication skills, problem-solving ability, and customer orientation.

Flexibility to work in rotational shifts.

Thanks & Best Regards,

Ganesh

Hr-Recruiter



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