NOC Engineer

11 hours ago

Noida, Uttar Pradesh, India HEX64 Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Roles & Responsibilities NOC Engineer (L1 / L1 Lead / L2)

Core (All)

  • 247 NOC ops: monitor alerts, handle tickets on phone (Zoho Desk / ServiceDesk Plus), set ETAs, document clearly.
  • Follow runbooks, maintain KB, clean shift handovers, join incident bridges (Teams/Zoom).
  • Tools: Site24x7, ManageEngine OpManager/Endpoint Central, Grafana, Azure/AWS monitors.
  • Clear spoken/written English for customer calls & updates.

L1 — First-Line Monitoring & Triage

  • First response: basic CLI checks, service restarts, log capture/screen-share (Zoho Assist/Quick Assist).
  • Quick triage: ping/DNS traceroute port/link; VPN (FortiClient), CPU/RAM/Disk, backups, M365 basics.
  • Escalate to L2 with complete evidence when beyond runbook or repeated impact.

L1 Lead — Queue, Quality & People

  • Own live queue & call floor; pickup SLAs, breach prevention; manage helpline/bridges.
  • Drive quality: notes/call QA audits, daily WIP/SLA/aging; refreshers; runbooks/KB upkeep.
  • Reduce noise: tune Site24x7/OpManager thresholds/dependencies; roster & onboarding; act IC for P3/P2.

L2 — Advanced Troubleshooting, Changes & RCA

  • Deep-dive: routing/switching/SD-WAN/IPSec (Fortinet/Cisco), Windows/Linux, VMware/Hyper-V, Azure/AWS.
  • Execute standard/emergency changes under change control; coordinate ISPs/OEM TAC.
  • Lead P1/P2 bridges, provide ETRs, restore service; deliver RCA/CAPA; tune monitoring/automation.

Preferred Candidate Profile — NOC Engineer (L1 / L1 Lead / L2)

Common

  • Strong English (phone etiquette, clear updates); Hindi preferred.
  • 247 rotational shifts; occasional on-call.
  • One monitoring (Site24x7/OpManager/PRTG/Zabbix/Datadog) + one ITSM (Zoho Desk/SDP).
  • Basics: TCP/IP, DNS/DHCP, LAN/WAN, VPN; Windows/Linux; ITIL mindset & disciplined notes.

L1 (0–2 yrs)

  • Fast triage, follow runbooks, create/update tickets during calls; capture evidence.
  • Plus: CCNA/NSE1–3, ITIL v4, PowerShell/Bash, Azure/AWS basics.

L1 Lead (2–4 yrs; 1 yr lead)

  • Managed 4–10 engineers; queue & voice KPIs (AHT/CSAT/FCR).
  • Admin in Zoho/SDP & Site24x7/OpManager; coaching & noise reduction.
  • Plus: ITIL v4, CCNA/NSE4, reporting (Excel/Grafana), basic automation/macros.

L2 (2–5 yrs)

  • FortiGate/Cisco, IPSec/SSL VPN, SD-WAN; Windows Server/AD/DNS, Linux; VMware/Hyper-V.
  • Azure/AWS networking; lead bridges; author RCA/CAPA; tune Site24x7/OpManager; operate Zoho/SDP workflows.
  • Plus: CCNP/CCNA, NSE4+, Azure/AWS Associate, ITIL v4, API/scripting.

  • NOC Engineer

    4 days ago

    Noida, Uttar Pradesh, India SOFTENGER Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Profile :NOC EngineerJob Location :NoidaExperience Required :2-3 yrsJob Description :Job Title: NOC EngineerJob Summary: We are seeking a highly skilled and proactive NOC Engineer to join our dynamic Network Operations Center team. The NOC Engineer will be responsible for monitoring, infra, network and application related issues, ensuring seamless...

  • Noc Engineer

    6 days ago

    Noida, Uttar Pradesh, India Grant Thornton Bharat Llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Were looking for a proactive L1 NOC Engineer to monitor infrastructure, networks, and applications, ensuring smooth 24/7 operations. Youll handle basic incident management, troubleshoot issues, manage tickets, and support documentation efforts. Ideal candidates should have 13 years of experience in NOC/helpdesk roles, basic OS and cloud knowledge, and be...

  • NOC Monitoring Engineer-Infrastructure Management

    2 weeks ago

    Noida, Uttar Pradesh, India Sopra Steria Full time ₹ 43,20,000 - ₹ 64,80,000 per year

    NOC Monitoring Engineer-Infrastructure ManagementFull-timeCompany DescriptionAbout Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The...

  • NOC Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India AdaniConneX Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    ResponsibilitiesIncident Management:Continuous monitoring of the network to ensure performance, availability, and stability.Troubleshooting :Collaborate with cross-functional teams (engineering, infrastructure, and security) to troubleshoot and resolve network issues.Network Operations:Implement best practices for network operations and...

  • Network Operations Engineer

    12 hours ago

    Greater Noida, Uttar Pradesh, India R Systems International Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Network Operations Center (NOC) Technician with Customer Support FocusWe are seeking a detail-oriented and customer-focused NOC Technician to monitor, maintain, and troubleshoot network systems    while delivering exceptional support to internal and external customer as service. Also able to provide Technical or   Service Desk support to the...

  • Senior NOC Engineer

    4 days ago

    Noida, Uttar Pradesh, India Asv Consulting Services Pvt Ltd Full time ₹ 10,89,514 - ₹ 12,00,000 per year

    Role Summary:We are looking for experienced and proactive Level 2 Network Operations Engineers to join our Global Network Support Team. This role is pivotal in maintaining the stability, performance, and scalability of our enterprise network infrastructure. The engineer will focus on incident resolution, change execution, and continuous service improvement,...

  • NOC Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India 3clogic Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:1. Monitor infrastructure and applications using Nagios, Prometheus, and Grafana 2. Respond to alerts/incidents, investigate issues, and perform first-level triage and resolution - Perform system health checks, routine maintenance, and patch verification 3. Manage cloud infrastructure alerts and resource usage on AWS 4. Execute scripts...

  • US Infra Recruiter

    2 weeks ago

    Greater Noida, Uttar Pradesh, India Inficare Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Experienced in all aspects of full cycle recruitingHands-on coreInfra Recruitment experience, (Recruiting VOIP, SCCM, O365, NOC, and APM AND ITSM engineers.) Should have excellent communication skills

  • NOC Engineer L1

    1 week ago

    Noida, Uttar Pradesh, India HEX64 Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Proactively monitor servers, networks, and endpoints via RMM/NMS tools.Perform initial triage and resolve basic incidents such as:Password resets, account lockouts, login failures.VPN connectivity issues.Printer, email, and desktop support.Provident fundAnnual bonusHealth insurance

  • Associate System Engineer

    2 days ago

    Noida, Uttar Pradesh, India ProVal Technologies, Inc. Full time ₹ 4,50,000 - ₹ 7,50,000 per year

    Company DescriptionCompany Profile :ProVal Technologies is a master managed services provider (MSP). Our forte is managed services, and we partner with some of the most successful and innovative IT Service providers to provide them with 24x7 network operations center (NOC) support, and remote infrastructure management across leading technology platforms.The...