Network Operations Engineer

9 hours ago

Greater Noida, Uttar Pradesh, India R Systems International Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:

Network Operations Center (NOC) Technician with Customer Support Focus

We are seeking a detail-oriented and customer-focused NOC Technician to monitor, maintain, and troubleshoot network systems    while delivering exceptional support to internal and external customer as service. Also able to provide Technical or   Service Desk support to the front end customers.

Key Responsibilities

  • Network monitoring
  • Incident management
  • First level troubleshooting
  • Working on customer tickets.
  • Receiving call from users related to their access issues.

Role & responsibilities:

Monitor network infrastructure, servers, and systems using NOC tools and dashboards

Respond to alerts and incidents, perform initial diagnostics, and escalate as needed

Provide Tier 1 and Tier 2 technical support to users via phone, email, and ticketing systems

Document incidents, resolutions, and system changes accurately

Collaborate with engineering and IT teams to resolve complex issues

Maintain uptime and performance standards across all network components

Communicate clearly with customers during outages, updates, and troubleshooting

Participate in on-call rotations and shift coverage as required

Assist in creating and updating knowledge base articles and SOPs

Technical / NOC Skills

Experience with network monitoring tools (e.g., DataDog, SolarWinds, Nagios, Zabbix)

Familiarity with routers, switches, and server hardware

Knowledge of NOCs Methods & Procedures

Ability to analyze logs and system metrics to identify issues

Knowledge of ITIL practices and incident management workflows

  • Customer Service Skills

  • Excellent verbal and written communication skills

  • Empathetic and patient approach to customer interactions

  • Ability to explain technical concepts to non-technical users

  • Strong problem-solving and conflict-resolution abilities

  • Experience with helpdesk or ticketing systems (e.g., ServiceDesk)

  • Proven ability to manage multiple tasks and prioritize effectively

Education & Experience

  • Bachelors degree in Computer Science, Information Technology, or related field

1-3 years of experience in a NOC or technical support role

  • Certifications such as CCNA, CompTIA Network+, or ITIL are preferred

Looking for the Immediate Joiner only also this position will be Work from Office.

Interested candidates can share resume on or ping at

Regards,

Bhawana

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