Manager, Network Operations

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Job Title

Manager, Network Operations

What does a great "Network Operations" do in Fiserv?

As a Network Professional, you will be a part of the Fiserv's Network Operation Center (NOC) team responsible for Monitoring and troubleshooting hybrid Network Infrastructure for Fiserv external customers and Internal users. Working closely with internal technology teams, the Network Professional will lead the technical effort to identify, troubleshoot and fix infrastructure issues after gathering facts and forensics ,which meets the requirements of the business defined in SOP.A high degree of collaboration with other technical teams is required to provide right level of agility within a defined delivery process.

The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working in follow the sun model. The role requires to work weekend also as we are in 365x12x7 support model .

What you will do:

• Monitor a vast hybrid infrastructure using Fiserv defined tools. Collaborate with cross-functional Tech teams to isolate, troubleshoot and fix the Network related issues.
• You will work on different network, FW and LB platforms like Nexus, Arista, versa,F5,Palo etc.
• Deep dive into complex ongoing issues and provide inputs to fast track the resolution.
• Will jump on technical bridge calls and gather the information needed to investigate the high sev issues.
• Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic and process improvements.
• Work with different vendors- for circuit issues like AT&T, Lumen, Verizon, Park plaza, TATA, Airtel etc.
• Diagnose, troubleshoot, and escalate Network issues in a timely manner.
• Participate in automation initiatives to achieve operational maturity

What you will need to have:

A successful Network Professional Engineer will possess the following key skills/behaviors:

• Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP, MPLS,HTTP, FTP, TCP, and Spanning Tree.
• Experience in troubleshooting SDWAN technologies
• Experience configuring and independent troubleshooting of Cisco Switches and Routers.
• Experience with troubleshooting WAN and LAN connectivity issues.
• Knowledge of BGP& EIGRP is necessary.
• Knowledge of load balancing concepts is required. Specific knowledge of F5/Citrix Load balancers.
• Working knowledge of Checkpoint /Juniper /Palo Alto Firewalls is a plus.
• Excellent oral, written, analytical skills.

What would be great to have:

• Willingness and capability to quickly learn new technologies required for accomplishing Operational goals
• Extensive troubleshooting and analytical thinking skills
• Capable of exercising discretion and independent judgment
• Scripting skills: Python for automation, Use of Gen AI in Network Infrastructure

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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