Noc Engineer
4 days ago
Were looking for a proactive L1 NOC Engineer to monitor infrastructure, networks, and applications, ensuring smooth 24/7 operations. Youll handle basic incident management, troubleshoot issues, manage tickets, and support documentation efforts. Ideal candidates should have 13 years of experience in NOC/helpdesk roles, basic OS and cloud knowledge, and be comfortable working in rotational shifts.
Roles & Responsibilities:
- Monitor Infrastructure & Network:
Continuously monitor systems, networks, and applications to ensure high availability and performance. - Incident Response & Ticketing:
Respond to alerts, perform basic troubleshooting, and escalate issues as per SOPs. Maintain accurate incident logs and manage tickets effectively. - Reporting & Documentation:
Assist in updating network/server documentation and contribute to knowledge base articles. Provide basic reports on system health and incident trends. - Process Adherence:
Follow ITIL-aligned procedures for incident, change, and problem management. Collaborate with internal teams to ensure smooth operations. - Shift & On-Call Support:
Participate in rotational shifts and provide 24/7 support, including on-call duties during off-hours.
Qualifications:
- Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field (or equivalent practical experience).
- 13 years of experience in NOC monitoring, or similar roles.
- CCNA/MCSE/RHCE or other relevant entry-level certifications.
- Prior experience in a NOC or helpdesk environment.
- Basic knowledge of operating systems (Windows Server, Linux Server).
- Cloud foundation/Associate certification is a plus.
Note: This role is client deployed and will in Grant Thornton payrolls for 12 months post which will be moved to client payroll directly
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