Noc Engineer

3 days ago

Noida, Uttar Pradesh, India Grant Thornton Bharat Llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Were looking for a proactive L1 NOC Engineer to monitor infrastructure, networks, and applications, ensuring smooth 24/7 operations. Youll handle basic incident management, troubleshoot issues, manage tickets, and support documentation efforts. Ideal candidates should have 13 years of experience in NOC/helpdesk roles, basic OS and cloud knowledge, and be comfortable working in rotational shifts.

Roles & Responsibilities:

  • Monitor Infrastructure & Network:

    Continuously monitor systems, networks, and applications to ensure high availability and performance.
  • Incident Response & Ticketing:

    Respond to alerts, perform basic troubleshooting, and escalate issues as per SOPs. Maintain accurate incident logs and manage tickets effectively.
  • Reporting & Documentation:

    Assist in updating network/server documentation and contribute to knowledge base articles. Provide basic reports on system health and incident trends.
  • Process Adherence:

    Follow ITIL-aligned procedures for incident, change, and problem management. Collaborate with internal teams to ensure smooth operations.
  • Shift & On-Call Support:

    Participate in rotational shifts and provide 24/7 support, including on-call duties during off-hours.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field (or equivalent practical experience).
  • 13 years of experience in NOC monitoring, or similar roles.
  • CCNA/MCSE/RHCE or other relevant entry-level certifications.
  • Prior experience in a NOC or helpdesk environment.
  • Basic knowledge of operating systems (Windows Server, Linux Server).
  • Cloud foundation/Associate certification is a plus.

Note: This role is client deployed and will in Grant Thornton payrolls for 12 months post which will be moved to client payroll directly

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