Aeris - Network Operations Center Engineer - Routing & Switching
2 days ago
Job Summary :
Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location.
They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution.
Key Responsibilities :
- Alarms monitoring of Aeris application and infrastructure.- Proactively identify the problem and take the defined actions based on scripted method of procedures.
- Provide expertise in monitoring to department peers.
- Escalate the issue to next level and ensure the problem resolution.
- Page the stake holders and Set-up the Incident management bridge for problem resolution.
- Document the problem, impact and resolution delivered by SMEs.
- Managing multiple cases at one time while adding procedural documentation.
- Manage your workload by accurately gauging timelines and meeting timelines.
- Required to work in 24-7 shift.
Minimum Requirements :
- Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.years.
Preferred Requirements :
Technical and/or functional skills :- Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment.
- Experience with Zendesk, Jira or ticket tracking best practices.
- Excellent written and verbal communication.
- Experience with diagnostic tools and reading and interpreting logs.
- Excellent organization skills.
- A curious mindset and a passion for continued learning, staying abreast of new technology and techniques.
- Service Performance indicators and their interpretation.
- Working experience in either Access, Core, Transport networks.
- Knowledge of routers/switches/firewall desired but is not mandatory.
Personality Attributes :
- Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.- Must possess good communication skills and fluent in English speaking and Writing.
- Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated.
- Desire to excel, capability to drive the solution of a problem and flexibility in work schedule.
- Consistent attention to detail.
- High level of commitment.
- Team Player.
- Customer focus approach and sense of urgency.
- Ready to work in shifts 24x
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