L1 Support Engineer

We are seeking an experienced SAP L1 Support Engineer with a strong background in resolving high-volume user issues and providing exceptional frontline support. The ideal candidate should be adept at troubleshooting SAP-related incidents, maintaining structured documentation, and ensuring smooth communication between end-users and higher-level support...

We are currently seeking a L1 Support Professional to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Able to provide L1 support to client.Basic understanding of Payments domain.Good knowledge of Service Now ticketing tool.Willing to work in night shifts.Past experience of providing production support to any banking or non banking client is a...

Role & responsibilities for L1 Support Engineer:Provide first-level technical support for MVNO operations including mobile voice, data, SMS, VAS, and roaming services.Monitor network alarms, service performance, and incident management systems.Troubleshoot and resolve customer-reported and system-generated issues within defined SLAs.Escalate incidents to...

Roles & Responsibilities NOC Engineer (L1 / L1 Lead / L2)Core (All)247 NOC ops: monitor alerts, handle tickets on phone (Zoho Desk / ServiceDesk Plus), set ETAs, document clearly.Follow runbooks, maintain KB, clean shift handovers, join incident bridges (Teams/Zoom).Tools: Site24x7, ManageEngine OpManager/Endpoint Central, Grafana, Azure/AWS monitors.Clear...

The Helpdesk L1 Technical Engineer is responsible for providing first-line technical support to end users, troubleshooting IT-related issues, and ensuring smooth operation of IT systems. This role requires excellent communication, basic technical knowledge, and a customer-centric approach to resolving IT problems.Role & responsibilitiesBachelors degree in...

Job Title: Korber Engineer (3-8 years)Location: Noida and fully onsite roleJob Description:L1 Körber Lead will support tickets for Körber + Körber CloudL1 Körber Lead will learn/understand playbook materials to train L1 Support EngineersL1 Körber Lead will update all Körber Cloud permissions to reflect Support Staff RequirementsL1 Körber Lead will be...

MandatoryBachelor's degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;2+ years of experience in the Mobile App SupportGood hands-on experience in Customer Centric supportAbility to differentiate between application & platform issues and proven track record of taking them to...

We are seeking a highly skilledL3 Application Technical Support Engineerto join our Technology team. This role is critical in handling complex issues that cannot be resolved by L1 or L2 (non-technical support) teams.As an L3 Engineer, you will leverage your expertise in applications, production data, and backend systems to analyze, troubleshoot, and resolve...

Job Description – Product Support EngineerPosition: Product Support EngineerExperience: 3 yearsLocation: Onsite/NoidaAbout the RoleWe are looking for a proactive and technically skilled "Product Support Engineer" with hands-on experience in supporting video streaming, content security, or broadcast solutions. The ideal candidate will have a good...

SENIOR SUPPORT ENGINEER Skill (Primary) Technical Skills (ERS)-Other Technical Skills-Product Support (L1-L2-L3) Location Noida Job Family Support Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering,...