Desktop Support Engineer- L1

2 days ago

Noida, Uttar Pradesh, India Hitachi Systems Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Key Responsibilities:

Provide first-level support for hardware, software, and network issues.

Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.

Assist users with OS, application, and email-related issues.

Handle basic network troubleshooting (LAN, Wi-Fi, VPN).

Maintain IT asset inventory and documentation.

Escalate complex issues to L2/L3 teams as needed.

Required Skills:

Knowledge of Windows OS, MS Office, and basic networking.

Familiarity with ticketing systems and remote support tools.

Good communication and problem-solving skills.

Ability to work in shifts (if required).

Educational Qualification/Experience

  • B.tech/BE, Technically certified (preferred)
  • 2-4 Years

Installation & Troubleshooting:

  • Antivirus, MS office, Mailing clients and other software
  • Hardware, Desktop & Laptops
  • Network Printer & Scanner
  • Operating System Windows, MAC, Windows Server (Optional)
  • Patch management for desktops, laptops
  • Troubleshooting all network and application issues

Desired Candidate Profile

  • Should be self-motivated and a self-starter.
  • Should be able to thrive in a performance-driven environment.
  • Effective communicator with different types of audiences: internal team, vendors and terminal staff

Thanks

HR Team

Hitachi Systems India Pvt Ltd

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