IAM Operations L1 Support Engineer

Roles & Responsibilities NOC Engineer (L1 / L1 Lead / L2)Core (All)247 NOC ops: monitor alerts, handle tickets on phone (Zoho Desk / ServiceDesk Plus), set ETAs, document clearly.Follow runbooks, maintain KB, clean shift handovers, join incident bridges (Teams/Zoom).Tools: Site24x7, ManageEngine OpManager/Endpoint Central, Grafana, Azure/AWS monitors.Clear...

About the role:We're looking for an experienced IAM Support Engineer to join our Managed Services team. The role focuses on ForgeRock Access Management (AM) support,including incident handling, problem management, and change control, while ensuring high system performance and customer satisfaction. Job Responsibilities:Provide L3 support for ForgeRock AM,...

Role & responsibilitiesRespond to the customer on App/Play Stores or on the email received via In-App feedback feature.• Try to either provide resolution or guide it to appropriate team ASAP.• Mobile Application Supporto Identify, categorize, prioritize, route, track, and close the issues identified/received from Play Store App Store Inbuilt review...

The Helpdesk L1 Technical Engineer is responsible for providing first-line technical support to end users, troubleshooting IT-related issues, and ensuring smooth operation of IT systems. This role requires excellent communication, basic technical knowledge, and a customer-centric approach to resolving IT problems.Role & responsibilitiesBachelors degree in...

ROLES & RESPONSIBILITIESA role that involves providing technical support for IT infrastructure, including desktop/laptop preparation. This role requires experience with troubleshooting and resolving Hardware issues.Desktop managementPrinter Installation & configuration,Window Operating System Installation & configuration,Antivirus installation & management...

Cyfuture Noida, Uttar Pradesh, India (On-site)Job Title: L1 Support Desktop Support EngineerExperience Required: Minimum 2 YearsLocation: NoidaSalary Range : 18 k- 22k monthlyJob Description:We are seeking a skilled and proactive L1 Support with at least 2 years of hands-on experience in IT support. The ideal candidate will be responsible for...

Role: Cloud Support Engineer( Azure & AWS)Experience: 7 Year+Location: NoidaNote: We need immediate JoinerJob Description:Key Responsibilities:Escalation & Advanced Troubleshooting• Act as the final escalation point for AWS and Azure-related incidents and service requests.• Perform in-depth troubleshooting of complex issues across compute, storage,...

Role & responsibilitiesExperience on Backup tool (VERITAS), Cohesity, Veeam to manage, monitor backup policies and jobs.L1 knowledge of windows/Linux/Unix environment to manage backup operations.Skill to work on veritas , Storeonce, Data domain Appliances.Knowledge of Ops center, Alta for daily monitoring/reporting.Ability to manage daily backup operations...

Role summaryWere hiring a hands-on Network Operations Engineer to own L3 support for ~32 firewalls (Meraki MX & FortiGate VM in Azure) and L1 support for ~253 Meraki MS/MR switches and access points. Youll lead critical security incidents, execute planned changes, and keep enterprise networks healthy and documented.What youll doFirewall (L3, 247)Troubleshoot...

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize...