Cloud Support Engineer

2 weeks ago

Noida, Uttar Pradesh, India Innova ESI Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role: Cloud Support Engineer( Azure & AWS)

Experience: 7 Year+

Location: Noida

Note: We need immediate Joiner

Job Description:

Key Responsibilities:

Escalation & Advanced Troubleshooting


• Act as the final escalation point for AWS and Azure-related incidents and service requests.


• Perform in-depth troubleshooting of complex issues across compute, storage, networking, and PaaS services.


• Conduct root cause analysis (RCA) and implement preventive measures.

AWS Cloud Responsibilities


• Design and implement cloud solutions tailored to client requirements.


• Lead deployment and migration activities into AWS environments.


• Ensure high availability, scalability, and security of AWS infrastructure.


• Implement and enforce AWS best practices for operations and architecture.

Azure Cloud Responsibilities


• Utilize Azure Security Center and Azure Monitor for compliance and system monitoring.


• Configure and troubleshoot Virtual Network Gateway (VNG), Local Network Gateway (LNG), and Gateway Subnets.


• Implement and manage UDR (User Defined Routing) and Service Tags for routing and security.


• Configure and manage Load Balancers (Global and Native).


• Define, implement, and enhance backup policies.


• Implement and manage Azure Policies & Management Groups for governance.


• Automate operations using Runbooks and scripts (PowerShell, CLI, etc.).


• Configure and troubleshoot PaaS services (SQL Database, Functions, Logic Apps, etc.).


• Implement Service Endpoints and Private Endpoints for secure connectivity.


• Configure Auto Scaling, Scale Sets, Availability Zones, and Availability Sets.


• Manage App Registrations, Enterprise Applications, Azure AD, and Azure MFA.


• Strengthen security posture and compliance across Azure workloads.

Directory & Identity Management


• Provide expertise in Active Directory services (DNS, DHCP, DFS) and integration with cloud services.

Required Skills & Experience:


• 7+ years of hands-on experience in cloud infrastructure support, design, and deployment.


• Strong expertise in AWS and Azure cloud platforms (IaaS, PaaS, Networking, Security).


• Proven experience in cloud migrations, automation, and governance frameworks.


• Proficiency with monitoring, compliance, and security enforcement tools.


• Strong problem-solving and analytical skills in multi-cloud environments.

Tools & Technologies:


• AWS Cloud Services (EC2, S3, IAM, RDS, CloudWatch, Lambda, etc.)


• Azure Cloud Services (Monitor, Security Center, Load Balancer, AD, MFA, Policy, PaaS Services, etc.)


• Automation Tools (Azure Runbooks, PowerShell, AWS CLI, Python, etc.)


• ITSM / Ticketing Systems (ServiceNow, JIRA, Remedy, or similar)

Certifications (Preferred):


• AWS Certified Solutions Architect – Professional


• Microsoft Certified: Azure Solutions Architect Expert

Soft Skills:


• Strong communication and documentation skills.


• Ability to lead escalations and mentor L1/L2 engineers.


• Excellent stakeholder management and cross-team collaboration skills.


• Focus on continuous improvement and automation-driven efficiency.

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