Helpdesk L1 Technical Engineer
3 days ago
The Helpdesk L1 Technical Engineer is responsible for providing first-line technical support to end users, troubleshooting IT-related issues, and ensuring smooth operation of IT systems. This role requires excellent communication, basic technical knowledge, and a customer-centric approach to resolving IT problems.
Role & responsibilities
- Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
- 1-2 years of experience in an IT support/helpdesk role.
- Basic understanding of Windows, macOS, and common enterprise applications.
- Familiarity with networking fundamentals (IP, DNS, DHCP, VPN).
- Experience with ticketing systems like ServiceNow, Jira, or similar.
- Strong problem-solving and communication skills.
- Ability to work in a fast-paced environment and handle multiple requests.
- Willingness to work in rotational shifts, if required.
Preferred candidate profile
Preferred Qualifications (Optional):
- Certifications like ITIL, CompTIA A+, or Microsoft 365 Fundamentals.
- Experience with Active Directory and basic user management.
- Knowledge of remote support tools (TeamViewer, AnyDesk, etc.).
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