Helpdesk L1 Technical Engineer

3 days ago

Noida, Uttar Pradesh, India Artech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

The Helpdesk L1 Technical Engineer is responsible for providing first-line technical support to end users, troubleshooting IT-related issues, and ensuring smooth operation of IT systems. This role requires excellent communication, basic technical knowledge, and a customer-centric approach to resolving IT problems.

Role & responsibilities

  • Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
  • 1-2 years of experience in an IT support/helpdesk role.
  • Basic understanding of Windows, macOS, and common enterprise applications.
  • Familiarity with networking fundamentals (IP, DNS, DHCP, VPN).
  • Experience with ticketing systems like ServiceNow, Jira, or similar.
  • Strong problem-solving and communication skills.
  • Ability to work in a fast-paced environment and handle multiple requests.
  • Willingness to work in rotational shifts, if required.

Preferred candidate profile

Preferred Qualifications (Optional):

  • Certifications like ITIL, CompTIA A+, or Microsoft 365 Fundamentals.
  • Experience with Active Directory and basic user management.
  • Knowledge of remote support tools (TeamViewer, AnyDesk, etc.).

  • Helpdesk Analyst

    5 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Req ID: 342875NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - L1/ L1.5 technical guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Roles and...

  • Helpdesk Analyst

    5 days ago

    Noida, Uttar Pradesh, India NTT DATA North America Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Analyst - L1/ L1.5 technical guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Roles and...

  • Helpdesk Senior Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent Spanish & possess excellent writing and comprehension skills & with excellent customer handling skillsProvide L1 technical guidance in activities associated...

  • Helpdesk Senior Associate

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are currently seeking a Helpdesk Senior Associate - German to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Overview: NTT DATA is growing our Digital Workplace team and is looking for a Technologist for Digital Workplace. As a Technologist within our IT organization, you will play a key role in resolving user issues, managing issue triage,...

  • Helpdesk Senior Associate

    1 week ago

    Noida, Uttar Pradesh, India NTT DATA, Inc. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    NTT DATA, Inc. currently seeks a "Helpdesk Senior Associate to join our team in Noida.Requirements :Must be a Graduate.Good communication skills with international calling experienceGood comprehension & writing skillsMust possess excellent customer handling skillsShould be comfortable to work in rotational shift with 24x7 support windowMandate work from...

  • NOC Engineer

    7 days ago

    Noida, Uttar Pradesh, India HEX64 Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Roles & Responsibilities NOC Engineer (L1 / L1 Lead / L2)Core (All)247 NOC ops: monitor alerts, handle tickets on phone (Zoho Desk / ServiceDesk Plus), set ETAs, document clearly.Follow runbooks, maintain KB, clean shift handovers, join incident bridges (Teams/Zoom).Tools: Site24x7, ManageEngine OpManager/Endpoint Central, Grafana, Azure/AWS monitors.Clear...

  • Helpdesk Senior Associate

    5 days ago

    Noida, Uttar Pradesh, India NTT DATA North America Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Associate - L1 Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Position Overview...

  • Helpdesk Associate

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Req ID: 335608NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - troubleshooting to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). At NTT DATA, we...

  • Helpdesk Associate

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Mandate work from office. 3-5 Years of Experience Provide L1 technical guidance in activities associated with...

  • Helpdesk Associate

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Mandate work from office. 1-3 Years of Experience Ability to work independently within a diverse global team Provide...