Desktop Support Engineer

5 days ago

Noida, Uttar Pradesh, India UST Full time

2 - 3 Years

1 Opening

Noida

Role description

The Desktop Support Engineer plays a critical role in ensuring that employees remain productive by delivering high-quality, on-site technical support for hardware, software, applications, installations, and mobile devices. Acting as the "face of IT," the DSE provides a personalized and positive support experience while fostering a strong customer-centric culture at the client site. This role partners closely with client leadership and third-party vendors to deliver an exceptional end-user experience.

Primary Responsibilities
  • Serve as an end-user support expert for hardware and software across Mac (70%) and PC (30%) environments, including desktops, laptops, printers, and mobile devices.
  • Perform advanced configuration, installation, and troubleshooting of Mac/PC systems, laptops, printers, and mobile applications.
  • Respond to end-user inquiries related to supported hardware, software, and applications with professionalism and accuracy.
  • Maintain and exceed established service-level expectations while ensuring high customer satisfaction.
  • Analyze and diagnose technical issues; identify root causes and implement effective corrective actions.
  • Recommend solutions for application, access, and account-related issues.
  • Work efficiently within the ServiceNow ticketing platform to document, track, and resolve incidents.
Additional Knowledge & Skills
  • Maintain relevant technical certifications required to support the client's environment.
  • A+ and Network+ certifications preferred (minimum).
  • Basic understanding of networking concepts and tools, including AirWatch, SCCM, and Cisco routers/switches.
  • Ability to multitask, prioritize effectively, and adapt to changing demands.
  • Willingness to learn new technologies and step outside comfort zones to support user needs.
  • Strong collaboration skills with the ability to communicate and coordinate across departments.
Minimum Requirements
  • 2+ years of experience in a deskside support or end-user computing role.
  • Bachelor's degree in Information Technology, Management Information Systems, or equivalent experience.
  • Excellent communication skills and a positive, customer-focused attitude.
  • Flexibility to work various shifts, including weekends if needed.
  • Hands-on experience with Mac OS, Microsoft Windows, and Microsoft Office applications.
  • Strong problem-solving, technical troubleshooting capabilities, and exceptional soft skills.
  • Demonstrated ability to work both independently and as part of a team in a fast-paced environment.
Skills

Desktop Support,Mac,Windows

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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