Desktop Engineer L2
2 days ago
Job Summary
- We are looking for an experienced L2 Desktop Engineer to provide advanced technical support for desktops, laptops, operating systems, and end-user applications
- You will handle escalated issues from L1 support, troubleshoot complex problems, and ensure smooth IT operations for users
Key Responsibilities
- Troubleshoot and resolve escalated desktop, laptop, printer, and peripheral issues
- Supported VIP users
- Should be able to run OEM diagnosis, replace part in laptop/desktop
- Install, configure, and maintain operating systems and applications
- Support end-users with hardware and software problems, both onsite and remotely
- Perform system upgrades, patches, and preventive maintenance
- Manage user accounts, permissions, and access rights
- Document technical issues and solutions in the ticketing system
- Ensure compliance with IT policies and security guidelines
Qualifications & Skills
- Bachelors degree in IT, Computer Science, or related field (or equivalent experience)
- 5+ years of experience in desktop support or IT service desk roles
- Strong knowledge of Windows OS, MS Office, and common business applications
- Familiarity with Active Directory, Exchange, and remote support tools
- Good understanding of networking basics (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work under pressure and manage multiple priorities
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