SAP L1 Support Engineer

3 days ago

Noida, Uttar Pradesh, India Synthlane Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are seeking an experienced SAP L1 Support Engineer with a strong background in resolving high-volume user issues and providing exceptional frontline support. The ideal candidate should be adept at troubleshooting SAP-related incidents, maintaining structured documentation, and ensuring smooth communication between end-users and higher-level support teams.

Location: Noida, Uttar Pradesh, India

Experience: 1–3 years in SAP L1 Support

Employment Type: Full-time

Key Responsibilities:

  • Incident Resolution:
    Perform first-level diagnosis and resolution for SAP system issues related to user access, roles, master data, and transactional errors.
  • Ticket Management:
    Efficiently log, categorize, and prioritize tickets, ensuring SLA adherence and quality service delivery.
  • User Support:
    Provide expert guidance to end-users on SAP processes, standard transactions, and error prevention.
  • Escalation Handling:
    Escalate unresolved or complex issues to L2/L3 teams with detailed analysis and supporting information.
  • Knowledge Management:
    Update and maintain a knowledge base of recurring issues and standard resolutions.
  • Collaboration & Communication:
    Act as the primary liaison between business users, IT teams, and SAP functional/technical consultants.

Required Skills:

  • Hands-on experience in SAP support environments (e.g., FI/CO, MM, SD, PP, HR, or SuccessFactors).
  • Proficiency with ticketing systems such as ServiceNow, Remedy, or SAP Solution Manager.
  • Strong analytical and troubleshooting skills with attention to detail.
  • Excellent communication, customer service, and multitasking abilities.
  • Ability to follow defined support processes and work effectively within a team.

Qualification:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • SAP certification or domain-specific SAP training preferred.
  • Prior experience working in ITIL-based environments is a plus.

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