SAP L1 Support Engineer
2 days ago
We are seeking an experienced SAP L1 Support Engineer with a strong background in resolving high-volume user issues and providing exceptional frontline support. The ideal candidate should be adept at troubleshooting SAP-related incidents, maintaining structured documentation, and ensuring smooth communication between end-users and higher-level support teams.
Location: Noida, Uttar Pradesh, India
Experience: 1–3 years in SAP L1 Support
Employment Type: Full-time
Key Responsibilities:
- Incident Resolution:
Perform first-level diagnosis and resolution for SAP system issues related to user access, roles, master data, and transactional errors. - Ticket Management:
Efficiently log, categorize, and prioritize tickets, ensuring SLA adherence and quality service delivery. - User Support:
Provide expert guidance to end-users on SAP processes, standard transactions, and error prevention. - Escalation Handling:
Escalate unresolved or complex issues to L2/L3 teams with detailed analysis and supporting information. - Knowledge Management:
Update and maintain a knowledge base of recurring issues and standard resolutions. - Collaboration & Communication:
Act as the primary liaison between business users, IT teams, and SAP functional/technical consultants.
Required Skills:
- Hands-on experience in SAP support environments (e.g., FI/CO, MM, SD, PP, HR, or SuccessFactors).
- Proficiency with ticketing systems such as ServiceNow, Remedy, or SAP Solution Manager.
- Strong analytical and troubleshooting skills with attention to detail.
- Excellent communication, customer service, and multitasking abilities.
- Ability to follow defined support processes and work effectively within a team.
Qualification:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- SAP certification or domain-specific SAP training preferred.
- Prior experience working in ITIL-based environments is a plus.
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