Service Desk Analyst

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize...

Job DescriptionRole:Service Desk ManagerDo: ESSENTIAL DUTIES/RESPONSIBILITIES :Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. Improve productivity at ServiceDesk by focusing on reducing incidents, use...

Responsibilities:* Greet guests, manage front desk operations.* Tele-calling and tele-counselling.* Schedule appointments, handle phone calls.* Handle client queries, grooming.

Front desk and reception dutiesVisitor and call management: Greet and direct visitors, answer, screen, and forward incoming phone calls, and take messages.First point of contact: Provide basic information about the company's products or services to visitors and callers.Reception area maintenance: Keep the reception area tidy and professional.Security:...

Proven experience leading and managing a service desk or technical support team, typically 5+ years.Experience managing teams across multiple shifts or remote locations is often preferredITIL Foundation certification, demonstrating a foundational understanding of IT Service Management principlesAbility to interpret data, identify root causes of problems, and...

Company Description About Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...

Company Description About Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...

Company Description About Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...

Company Description About Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...

Company DescriptionAbout Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...